@zomato You showed a delivery ETA, then clubbed my order with another customer’s. Now the delivery partner is waiting, making my delivery time almost DOUBLE.
This isn’t traffic���it’s poor order management. Also, your support team REFUSED to escalate my complaint.
Unacceptable.
or return my money back that has been deducted because of some technical glitch of @goibibo application.I have all the screenshots and mails with me. #India beaware of @goibibo app glitch which can cost you money and harassment.#goibibofraud#goibibocheat#beaware
@goibibo today i have faced an uncommon issue in @goibibo app.I recently booked an upcoming flight.Yesterday i received a mail in my mail id which is connected to the @goibibo app,mentioning that a hotel booking has been done by the person named Bindas Papu.
I opened my @goibibo app in which i was able to see the hotel booking done by Bindas Papu as well as my flight bookings.Thereby i cancelled the Hotel Booking as it was not done by me and then i tried calling the @goibibo helpdesk but i was not able to connect to any agent.
Later today i received mail that my all flight bookings have been cancelled.Immediately after this i contacted @goibibo customer desk again.This time finally i was able to connect with them,and i explained them my issue and even mentioned them about the mails i received.
The mail had the details of Bindas Papu and the contact number was his and my mail id was mentioned. So i merged the customer help desk call with the Bindas Papu.Thereby he mentioned that he cancelled all my flights because he was able to view all my trips(upcoming and past trip)
He provided me with the screenshots of his @goibibo account where all my trips were clearly visible in his account where his mail id and contact number is displayed. So the customer agent said this issue cannot be from their end.They have never heard such issue earlier.
They are not ready to accept their fault that there is a glitch in their @goibibo app.This is a huge issue from @goibibo end which they are denying. My amount has been deducted as airline cancellation fees and goibibo fee. My money got stucked and my trip got cancelled
@goibibo customer desk said they are forwarding this issue to Risk Department but they are not ready to accept their mistake even after i have all the screenshots of @goibibo account and mails which clearly shows that our account has some kind of problem from @goibibo end
They are asking time of 24-48 hours to look into this matter but my flight tickets are of 10th June,2022. So @goibibo look into this matter and book the same flights of the same date for me as it is very urgent for me to be there.
or return my money back that has been deducted because of some technical glitch of @goibibo application.I have all the screenshots and mails with me. #India beaware of @goibibo app glitch which can cost you money and harassment.#goibibofraud#goibibocheat#beaware