Martin Stewart

Content Lead at Hornbill
Transform service operations to make more time for building the future of your organisation.

[Hornbill @Hornbill]

If you’re looking at ways to modernise operations and make better use of team capacity, this is worth a read.

Download here: https://t.co/od4pK03IqJ

#ITAutomation #WorkflowAutomation #ITSM #ITLeadership

[Hornbill @Hornbill]

Everyone’s talking about agentic AI…but what does it really mean? And why should service desk analysts and IT managers care?

We break it down in plain language👇

https://t.co/sf6VRMpi6w
https://t.co/sf6VRMpi6w

[Martin Stewart @itsmsavvy]

7 predictions for the future of service management (Infographic)
What are YOUR predictions for 2025 and beyond?
https://t.co/i0gLAS8tH5
#FutureOfService

[Martin Stewart @itsmsavvy]

New report: The future of service management

Read it here 👇
https://t.co/PwmD6O1Llf
#FutureOfService

[Martin Stewart @itsmsavvy]

New report: The future of service management

Read it here 👇
https://t.co/UMQp2802G7
#FutureOfService

[Hornbill @Hornbill]

Our ITSM ROI calculator is different.

It tells you how much money you could save, and it uniquely tells you how much TIME Hornbill will save your IT team and your end users.

Money is important, but time is what you need to really drive change.

https://t.co/aP2jBNOMP4

[Hornbill @Hornbill]

Automating workflows is easy with Hornbill.
Simply connect your workflow with our codeless, ready-to-use connectors.
✅ Connect CRM, HR, Finance, and other systems
✅ Orchestrate actions across all systems for full service automation
✅ 100% codeless
https://t.co/uwfFW4w8sJ

[Hornbill @Hornbill]

What's the potential cost of NOT automating your routine tasks?

If highly-trained knowledge workers are spending a big chunk of their day on routine tasks, your organization is missing out on time that could be spent on new projects.

https://t.co/nfmCwerwEs

[Hornbill @Hornbill]

Measuring the value of AI in ITSM is easy with Hornbill's AI Value Dashboard:

✅ See AI usage over time
✅ Time saved
✅ Money saved
✅ Shows your most active AI users
✅ Real-time dashboard

See the dashboard:
https://t.co/f09SgcaxzD

[Hornbill @Hornbill]

Make 2025 different. Transform the work your teams do on a daily basis.

Quick, codelesss automation empowers your IT people to automate the routine work that bugs them every day (and prevents them from making progress with new tech projects).

https://t.co/aDkJkJ7bt8

[Hornbill @Hornbill]

Do Monday mornings usually mean wading through a list of admin tasks before you can get to your "real work"?
Automation lets you smash the routine to-do list and transform Mondays for you and your team.
https://t.co/bc7PE1SKvi

[Hornbill @Hornbill]

Tired of wasting time on manual tasks? Your ITSM tool shouldn't be holding you back from automation. Streamline your IT processes and free up time for innovation. https://t.co/fLTFQMTBOH #ITAutomation #TimeSaver #ITSM #Hornbill

[Hornbill @Hornbill]

Discover how West Suffolk NHS Foundation Trust revolutionized their service management with Hornbill! No code, no hassle, just swift solutions. See the change for yourself here: https://t.co/yhsJRKKdAH #ServiceRevolution #HornbillEffect

[Martin Stewart @itsmsavvy]

@elonmusk Social media firms just twigged that profit is about work (getting real things done), not perks. No profit, no jobs. Trimming dead wood is not a new thing.

[Martin Stewart @itsmsavvy]

74% of customers buy based on experience alone.
It's the organizations that can create the best customer and employee experiences that win.
The pace at which you can create and evolve experiences is the key to success.
Do you have the capabilities to be fastest?

[Hornbill @Hornbill]

Experience is the new battleground​!
Bad customer experiences lose you customers.
Bad employee experiences lose you employees.​
Find out how to modernize experiences, fast​.
READ THE REPORT >>​
https://t.co/yLM26X28D2
#DigitalTransformation #CustomerExperience

[Hornbill @Hornbill]

Today CDW and Hornbill enter into a strategic partnership to drive the adoption of Enterprise Service Management. Hornbill’s goal is to make life at work better and more productive by digitalizing routine interactions and automating repetitive tasks.
https://t.co/JHkhprv1ec

[Hornbill @Hornbill]

Come and say hi to Harry on stand 410 @SITS_UK #sits22 #itsm

[Martin Stewart @itsmsavvy]

As the saying goes, "Every company is now a technology company".
True.
Also true:
As a result of this, every company is now a data science company.
Digital transformation brings a mountain of data.
Mine it for truth.
Draw back the curtain.

[Martin Stewart @itsmsavvy]

Nothing is more of a waste of time than a person working through a pile of stuff that could be automated—while the big stuff remains undone. Organisations wondering why their people aren't more engaged, pay attention. There are plenty tasks people shouldn't be doing anymore.

[Martin Stewart @itsmsavvy]

@MOutfield Interesting. Is there any research on which tactics marketers say get the best results...to compare this against. I'll bet the 2 are not the same, because "cool new stuff" often wins over old but effective.