Ryan O'Donnell @itsryanodonnell - Twitter Profile

I've taken a bunch of VC meetings this week from tier 1 vc's - purely with the goal of picking their brain and not raising any capital. And it's funny - after drilling them with questions for 30mins-1hr on what patterns they've seen behind the scenes from all of the most successful startups they've invested in... the advice is always the same: Focus on product, obsessively listen to customers, stay lean and only hire A players. The principles are the principles for a reason.

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Kwan Harsono @Kwan_Harsono

about 3 years ago

After familiarizing myself with the impressive capabilities of "Air AI," I'm truly intrigued and eager about its potential to transform our future. Endrit Restelica, it seems we're standing at a milestone in the AI journey, a passion we evidently share. The advent of "Air AI" is no longer a distant concept; it's a near future reality that intensifies the role of AI in transforming customer-centric touchpoints, including sales, marketing, and customer relations. As our exploration of this field unfolds, it's evident that "Air AI" extends beyond being a tool—it's a groundbreaking force in personalizing and humanizing the brand experience. Consider this: in sales and marketing, AI's faultless memory enables the creation of personalized customer interactions based on previous engagements. It instills a sense of having a dedicated representative for each customer—someone who comprehends their history, preferences, and needs in depth. In the realm of customer relations, AI stands as a promising solution to the longstanding issue of long queues. Its ability to handle multiple tasks concurrently translates into immediate query resolutions, thus significantly enhancing customer satisfaction and loyalty. This level of responsiveness not only provides efficient service but also fosters a sense of genuine value and recognition, thereby humanizing the brand in unprecedented ways. That said, it's vital to address the challenge of balancing AI integration with the development of human agents, rather than replacing them. This strategic decision, particularly relevant for large-scale enterprises, could have profound implications on societal stability. The strategic transformation required for brands to embrace AI as part of their company-wide brand experience must be thoughtfully considered. Together, let's continue unraveling the exciting advancements in AI and journey through this transformative era! Follow Kwan Harsono for more insights. #ai #artificialintelligence #machinelearning #brandexperiences #generativeai #marketing #customerservice #thefutureofbrand #customerexperience

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Lior Alexander

@LiorOnAI

about 3 years ago

This is mind-blowing. Air is a new conversational AI that can perform 5-40 minute calls over the phone that sound like a human. What will happen to call centers?