MEG ☆

♥

[MEG ☆ @itssmeg]

@virginmedia 10.30 to 11 please

[MEG ☆ @itssmeg]

@virginmedia Your service is appauling. My 80 year old nan who is hard of hearing has been cut off her phone line for over 7 weeks now which is causing a hell of a lot of stress. Her only means of being able to contact her family. We have had numerous family members on the phone

[MEG ☆ @itssmeg]

@virginmedia Hi, earlier would be better if possible please

[MEG ☆ @itssmeg]

@virginmedia Hi, can you please arrange another chat. I mentioned I was free in the evenings but I kept receiving calls during the day whilst at work which I am unable to answer. Thank you.

[MEG ☆ @itssmeg]

@virginmedia Thank you

[MEG ☆ @itssmeg]

@virginmedia Between 5 and 6 would be best please?

[MEG ☆ @itssmeg]

@virginmedia I have explained this to everyone I have spoken to, we know the password. I need to speak to someone urgently who is actually going to help me as I am getting very frustrated.

[MEG ☆ @itssmeg]

@virginmedia Advised the password was incorrect. When I spoke to Daniel on Friday he did further verification with me to confirm and all was fine. Was passed to 3 different people again. This is dragging and ridiculous.

[MEG ☆ @itssmeg]

@virginmedia Morning, followed the steps you advised and spoke to sales where I was unable to get the issue resolved. Please help urgently

[MEG ☆ @itssmeg]

@virginmedia Thank you very much.

[MEG ☆ @itssmeg]

@virginmedia Hi, yes I am

[MEG ☆ @itssmeg]

@virginmedia Apparently they can't help with landline issues. She has had this number for 52 years, I can't comprehend what is so difficult about just getting it live again. Please can you help.

[MEG ☆ @itssmeg]

@virginmedia I used the WhatsApp service and was told they can't help. This is getting ridiculous, a family member was on the phone for over an hour yesterday and was passed to 7 different people. All the family are getting very fed up now. All we want is for her number to be put back online.

[MEG ☆ @itssmeg]

@virginmedia I will try that when I see her at the weekend to try and get this sorted but just very disappointed that this has been going on for so long. She's been getting very upset over it and it's just not great service we have received.

[MEG ☆ @itssmeg]

@virginmedia No, my nan ended up putting the phone down because the women was so rude on the phone because my nan said she couldn't understand or hear in which she then got huffed at down the phone and asked why she didn't have someone to help her.

[MEG ☆ @itssmeg]

@virginmedia We were told 2 days ago that it would all be sorted in 2 to 24 hours. Still nothing. She has been disconnected for 7 weeks.

[MEG ☆ @itssmeg]

@virginmedia The last thing we had was that the number has been completely deleted and talk talk need to call you to confirm the number. She has been trying to change over because of all of the issues experienced but you have cut her off and done nothing to help resolve it.

[MEG ☆ @itssmeg]

Your service has been absolutely disgusting with how this situation has been dealt with.

[MEG ☆ @itssmeg]

To your team week after week, who have been incredibly unhelpful and also some that will not understand the fact that she is unable to hear or understand on the phone and needs a family member to assist.

[MEG ☆ @itssmeg]

@NandosUK @itssmeg meeeeee