Please take this seriously and ensure your employees are trained to treat customers with decency. Most importantly, take appropriate action on this individual.
Dear Kamala Cinemas,
I had booked a 7 PM show and arrived at the theatre by 6 PM. However, I was not allowed to enter and was told to wait outside until 6:30 PM -fair enough. So I waited outside patiently.
Let me be clear: Iโm not watching the movie for free. Iโve paid for the ticket just like everyone else, and I expect to be treated with basic respect. This kind of behavior from your staff (or whoever this person was) is not okay.
But what happened next was unacceptable. When I went to sit next to someone, he rudely told me not to sit there. When I asked why, he raised his voice and said, โEii, enga okkaratha solran la, anga poi nillu!โ in a disrespectful tone, with absolutely no courtesy.