We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.
This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.
Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration.
We will provide a full post-incident report once our review is complete.
BREAKING: Microsoft services are beginning to come back online after a massive global outage left millions of users without access for nearly 18 hours.
The disruption affected businesses, schools and government agencies in at least 74 countries, including the United States.
Major services impacted included Outlook email, Microsoft Teams and Copilot.
Microsoft says the outage was not caused by a cyberattack but by overwhelmed servers responsible for establishing secure connections, preventing them from processing requests.
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Major global outage hits Claude
Users cannot log into accounts, upload files, or get responses from the AI. For some, the service has stopped opening entirely.
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