Isabella Betkowski

Lover of Apple products, good coffee and great digital CX.

[Isabella Betkowski @izzyzb]

@geek_bald There are actually a few breweries there - odd that they aren’t showing up. No idea where the incident was but Exhale Brewery is the closest to the description of the area.

[Isabella Betkowski @izzyzb]

Assume you don’t normally strive for mouldy products @dovesfarm / #freeefoods?

[Isabella Betkowski @izzyzb]

@santanderukhelp What are my options for paying in a personal cheque to my UK 123 account apart from visiting a branch at the mo? Thanks 😊

[Isabella Betkowski @izzyzb]

@ben_at_city @LostCod3r @houseparty Nope, afraid not!

[Isabella Betkowski @izzyzb]

@houseparty It seems the connect to contacts feature isn't working for the last 24hrs. Is this a known issue on iOS? Thanks.

[Isabella Betkowski @izzyzb]

@sainsburys Please can you tell me how I can get my parents who are in the highest vulnerable category added to my online account so i can do an online order for them? I can't get through on the phone to you :(

[Isabella Betkowski @izzyzb]

@Ocado Hey - my order was due this morning 9.30-10.30. It still hasn't arrived, can't get through on the phone and haven't heard from the driver. You're usually on time - this isn't the level of service I'm used to from Ocado. Can someone get in touch with me?

[Isabella Betkowski @izzyzb]

Hey @freetrade, I use @emma_finance to save and manage my money. It would be great to see you joining the party! 🐻🎉 #OpenAPIs https://t.co/xX7OrJie22

[Isabella Betkowski @izzyzb]

@TheShowstoppers How about Fratatata loses his leg to an infected splinter and Billy whittles him a new one and now he is known as wooden legged Billy “clip clop clip clop”!

[Isabella Betkowski @izzyzb]

@ASOS_HeretoHelp I've done this.

[Isabella Betkowski @izzyzb]

@ASOS_HeretoHelp Just had one of your Customer Care agents end a web chat on me when I said that I wanted to log a complaint. Doesn't seem quite right, does it... Where in that is the "care" part of customer?

[Isabella Betkowski @izzyzb]

@firebrickbrew @coppersgosforth @mmm_newcastle @Centr_Ale Thanks so much for the quick response! Will be rushing off there this afternoon to get a couple of Wey-Aye P.A. for the match tonight. I've been told that it is mandatory as they are so good :)

[Isabella Betkowski @izzyzb]

@firebrickbrew Hi! Please can you tell me the nearest places to Dudley and Cramlington that sell your beers to buy bottled? Thanks :)

[Isabella Betkowski @izzyzb]

@DPD_UK Despite having a safe place logged for a delivery today, I've just got a notification that the parcel wasn't delivered. Please can you tell me how this can be re-arranged for today. Thought that was the purpose of safe places! ID: 12620011873195

[Isabella Betkowski @izzyzb]

@hqtrivia @izzyzb

[HQ Trivia @hqtrivia]

New Feature: Wave 👋

Make sure your friends don't miss Q1.

Here's how:
1. Join a game of HQ and swipe right before Q1
2. Tap 👋 next to friends who haven't entered the game yet
3. Tap a message to send them!

[Nina Schneider @nimisc]

If you do #chatbot then allow a #seamless access to humans for escalations to make people happy. #AI18 @_Tech_NOVA

[Isabella Betkowski @izzyzb]

AI and tech should be supplementary, not necessarily replace whole processes. Support your customers, support your colleagues - Stephen White @Yorkshire_BS #ai18 #ArtificialInteligence

[Isabella Betkowski @izzyzb]

Culture is the most significant self- reported barrier to digital - @McKinsey via #technova #ai18. Couldn’t agree more!