10/ It feels intentional that PBMs make access so incredibly difficult—the more patients struggle, the fewer prescriptions get filled, and the more they reduce costs.
8/ Meanwhile, PBMs and specialty pharmacies remain so disconnected and fragmented that patients suffer—and remote employees burn out from their inability to provide genuine help.
3/ The rules around copay cards and how they affect deductibles change on a whim, dictated by HMO fiscal goals. Patients are left guessing which health plan makes the most sense.