John Bersani

[John Bersani @jabersani]

We’ve always valued @lufthansa for professionalism and care - which makes this even more disappointing. Hoping your team will review the full record and reach out promptly to help resolve this. We can provide booking codes and documentation via DM. #milesandmore #CustomerService

[John Bersani @jabersani]

They’d flown BOS-ZRH-FLR without issue. For the return, she even rebooked the first leg (FLR-FRA) as a pet-in-cabin to comply w/ EU rules. Lufthansa failed to confirm the onward FRA-BOS leg, then refused boarding and rebooking. A total service failure. Case ref: JENNAD

[John Bersani @jabersani]

As long time Senator status travelers (10+ years), we’re stunned by how poorly our daughter’s trip was handled today. She was DENIED BOARDING IN FLORENCE despite valid DOT notice for her psychiatric service dog and conflicting info from 3 reps. Flight left w/out them. #Lufthansa

[John Bersani @jabersani]

@ruhlman Tonight's roast result. The "big free hour" went to waste - the wife is away. Admire what you're doing ..

[John Bersani @jabersani]

@Mariobatali And the other 4?
RT @Mariobatali: One of the top 5 greatest fine dining experiences in the world!! .. Alinea?

[John Bersani @jabersani]

@Mariobatali Chef - settle the debate. Is it bucatini all'amatriciana or alla matriciana? Tastes great just the same, but curious ..

[Lexus @Lexus]

Want a 2014 Lexus? We've got you covered with #DecemberToRemember. Visit http://t.co/ERhlPApKMg