Jace E. Dicker

Sr. Enterprise Sales at Flywheel Software

[Jace E. Dicker @jacedicker]

@AmericanAir Today??? When??? Still…..NOTHING!!!

[Jace E. Dicker @jacedicker]

@AmericanAir - In typical fashion, after several attempts to have someone respond to me including online customer relations portal social and phone re: reimbursement we are now on day 3 after our flight cancellation due to your mechanical issue and not a peep from anyone.

[Jace E. Dicker @jacedicker]

@AmericanAir So they are a separate team but you can see what they are sending and share an alternate email address. Who do you know to send that to? Can’t you speak with someone directly and have them call me. I still have NOTHING but a lingering credit card bill for the Hotel etc.

[Jace E. Dicker @jacedicker]

@AmericanAir Still NOTHING! Also shared another email address and nothing. Why can’t you have someone call me?

[Jace E. Dicker @jacedicker]

@AmericanAir Still NOTHING!

[Jace E. Dicker @jacedicker]

@AmericanAir Have them resend it. All you are seeing are the automated responses acknowledging they received my email. There has been several from that alias. There has been NOTHING from a human. NOTHING!

[Jace E. Dicker @jacedicker]

@AmericanAir I have not received anything but automated responses. I have checked everywhere every day.

[Jace E. Dicker @jacedicker]

@AmericanAir Still NOTHING!!!

[Jace E. Dicker @jacedicker]

@AmericanAir 13 days and still nothing yet I still have charges on my credit card as a result of your maintenance failure and your credit timing out.

[Jace E. Dicker @jacedicker]

@AmericanAir If you can’t speculate, then, how can you respond on their behalf by saying “as soon as they can”. What does that mean? How about you provide me with a number for customer relations so that I can do the work your own team cannot if you truly “understand the urgency”?

[Jace E. Dicker @jacedicker]

@AmericanAir 12 days and still NOTHING!!!

[Jace E. Dicker @jacedicker]

@AmericanAir It’s day 10 and still nothing!!!

[Jace E. Dicker @jacedicker]

@AmericanAir Details? What details do you need? The flight was cancelled due to your maintenance failure. Please prove a number for customer relations where I can speak to someone. I demand my reimbursement.

[Jace E. Dicker @jacedicker]

@AmericanAir Still NOTHING!!!!

[Jace E. Dicker @jacedicker]

@AmericanAir Still NOTHING!!!

[Jace E. Dicker @jacedicker]

@AmericanAir Still……NOTHING!!!!!

[Jace E. Dicker @jacedicker]

@AmericanAir The same maintenance that resulted in a canceled flight, no hotel, meals transportation and support? This is a complete joke. Still no contact after a full week and charges on my credit card as a result of your maintenance. My kids thank you for ruining our vacation.

[Jace E. Dicker @jacedicker]

@AmericanAir - It’s been a full business week, multiple touch points from me and zero response other than here and an automated email. Meanwhile there is a Hotel, Transportation and Meals sitting on my credit card. This is just plain unacceptable and ridiculous. WHEN???

[Jace E. Dicker @jacedicker]

@AmericanAir Here’s an idea, have someone call me today or provide me a number. Why should your incompetence now be my responsibility? I am growing more and more impatient.