@AmericanAir Lol - the flight attendants might need retraining. It’s embarrassing to ask. Some flights (the good ones) bring you something. This flight - doesn’t/hasn’t 😢
@AmericanAir Despite the Customer Experience getting onto the flight (happy to give some pointers) AA83 arrived safe and sound! 🇳🇿 Well done to the aircrew for a great job! Merry Xmas
@AmericanAir AA83 LAX to AKL - the delay last night. Your Digital experience - great! Your Customer experience in situ - terrible!! Don’t forget the basics! Your customers first!!!!!