@SamsungUS Your 15-day return policy and lack of live support are preventing me from resolving this.
Your team keeps redirecting me to the same phone number and online chat that have failed to help. I need immediate escalation to a supervisor who can assist.
@SamsungUS
I am extremely disappointed with the lack of customer service. I spent 3+ hours on hold trying to resolve an issue with my $8,000 appliance order, only to receive no assistance. I no longer need the hood extension, which was delivered on Dec. 3rd. The box is unopened.
Joy to the World, the Lord Has Come!!! From Our Home to Yours, Have a Blessed and Merry Christmas! #jesusisthereasonfortheseason https://t.co/Y1ipIEr3he
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