Jack Wills Help

We're here to help with any Jack Wills queries you have! We'll aim to respond to your tweet as quickly as we can & we're here Monday –Saturday 9am until 6pm

[Jack Wills Help @JackWills_Help]

@caitlinirving_ Please email your order number to [email protected] and quote this number #268044.

[Jack Wills Help @JackWills_Help]

@georgecdavies1 Hey George,

Thanks for getting in touch,

Unfortunately, amendments and cancellations are very time-sensitive but if your order hasn't been processed yet I might be able to change the address.

Please confirm your order number and the address you would like t...

[Jack Wills Help @JackWills_Help]

@lampycol Hi, I am sorry to hear this, please dm @jackwills so the faulty items process can be forwarded to you. Thanks JW

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@ImNazzaaaaah Hi Nathan, please email [email protected] or dm @jackwills . Thanks JW

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@BatherOlivia Hi Olivia unfortunately we are not told when/if new stock will become available. I would recommend keeping an eye on our website as it is updated daily with returns& new stock. If you have a local JW store please contact them to see if they have 664409 . JW

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@laurameowy Hi Laura,

Thank you for contacting Jack Wills customer experience.

Without a receipt, you can still return your item to any of our Jack Wills stores for an exchange/credit note at the items last selling price.

Please ensure that the items are unworn, in good con...

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@krisconvery Hello, I am sorry to hear that. Please DM @JackWills and we can help you further. Thanks, JW

[Jack Wills Help @JackWills_Help]

@Jameslid12 Hi James, Please email us at [email protected] and we will look in to this for you, as we may have the incorrect email address on our system. Team JW

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@cathcem Hi, thank you for your message, unfortunately we do not have a central stock checker I would advise https://t.co/ZYEy3ri2UU calling your local store to ask if they have your desired item, if they do ask them to reserve it for you. Thanks JW

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@livhailsx Hi, thank you for your message if you bought the item in store please return the item to any Jack Wills store or if bought online please send it back to our warehouse https://t.co/OQo53JhMvy Thanks JW

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@HayterSean Hey Sean, please call us on 0333 014 2020 and we can assist. Thanks, JW

[Jack Wills Help @JackWills_Help]

@hollys4u Hey Holly, I'm sorry that an item you wanted is no longer available! Unfortunately, having items in your basket does not reserve them for you and they're subject to availability up until your order is processed.

[Jack Wills Help @JackWills_Help]

@br8ttski Hey! Your refund has now been issued, please allow 3 to 5 working days for this to process.

[Jack Wills Help @JackWills_Help]

@H_3ath3r Hey, no worries. You can send it back with your order number (should be in your emails) and a cover note. The address can be found in the 'Returns' section on our website. Many Thanks, JW

[Jack Wills Help @JackWills_Help]

@georgina_hendry Hey Georgina, so sorry to hear this. Please DM us your order number and we can send you our fault items guide. Thanks, JW

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@fartorandom Hi Marc, sorry to hear this. Please DM us your order number and we can look into this for you. Thanks, JW

[Jack Wills Help @JackWills_Help]

@charlottesnapex Hi you can take the coat to a store for an exchange or credit note however for a refund it will need to be returned to our warehouse. Thanks JW

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@Sophie_Froggatt Hi Sophie please dm @jackwills your order number so a note can be left on your order. Thanks JW

[Jack Wills Help @JackWills_Help]

@ImNazzaaaaah Hi Nathan, standard delivery is 3-7 working days, if you inbox @jackwills us your order number I will look into the progress of your order. Thanks JW

[Jack Wills Help @JackWills_Help]

@c0nnieeeee Hi, thank you for your message, store purchases an be taken back to any store for a credit note or exchange if returned within 28 days. Thanks JW