@virginmedia It said it would take between 7-10 working days to switch over. It's now 10 working day and I haven't had anything back since the email. The new equipment could be with me the next day, haven't had that yet either? Thanks
@Morrisons So the biggest shop of the year i did this morning, I don't get anything off and they told me I would get a refund within 24 that's not going to happen is it??
@Morrisons what's wrong with your more app? I did my shop this morning and was told it wasn't working? and the money should be return to my account over the next 24hrs?
@virginmedia Forget about it. I'm just going to cancel you, I'm paying for sky sports and I can't access everything because you haven't upgraded my equipment so this is the second time you offer things that you can't provide to your current customers because you won't update the equipment.
@virginmedia so I pay for Netflix through yourselves, I go to watch it and my box says it can no longer provide this service please upgrade your box, why can't you just send the upgraded boxes out?? # can't use want you pay for
@virginmedia I was sent the above email two weeks ago, I've logged in and says two simple steps to get your new box, but I have to upgrade nothing to say click here for the new box.
@virginmedia you tell me I need a new box (tv360) to get sky sports + as I only have v6 box and it's 2 simple steps to get a free new box,but I have to upgrade to get it why can't you just send me the new box?? Thanks
@virginmedia Hi have just called back to ask, the first department couldn't help, so i got transferred to the broadband department they couldn't help. Two other department later still no help. Trying to get something that is standard on all new contracts shouldn't be this hard.
@virginmedia It says its available to all new customers, ok I'm not a new customer but i have been with you for around 15yrs, this means nothing obviously