@ATT you need a new CRM system!
I switched from @TMobile a few months ago…worst mistake ever. Only 1 tower working in my area….had to call/chat at least 7 times…multiple promises of credits along with inconvenience credits…they never come and you have no record of anything!!
@SouthwestAir sitting in the plane an hour after scheduled departure (doors open, flight crew MIA) with no explanation from anyone (except for a shrug earlier when I asked). We won’t get home until after midnight now. Some communication would be great @SouthwestAir