Jagex Support

For assistance, please reach out via our support site: For game news and updates, please use @RuneScape and @OldSchoolRS

[Jagex Support @JagexSupport]

This account no longer provides support due to the recent introduction of our Live Chat service. You can get support via our new chat assistant 'Scaper' and Live Chat with a J-Mod, which can be found on our support site here: https://t.co/D9qxygFQB5.

[Old School RuneScape @OldSchoolRS]

PSA: We’re aware that some players have missing League Points and Trophies.

The team is actively working to resolve this issue and will look to automatically award any missing points to affected accounts.

We’ll share updates as soon as we have more information. Thank you for your patience and understanding.

[Old School RuneScape @OldSchoolRS]

PSA: 📢 We're aware about reports of world crashes after today's update.

The team is urgently investigating. We'll be taking the worlds offline shortly to resolve this issue. In the meantime, please avoid dangerous activities.

We'll keep the Game Status page updated with further info:

https://t.co/fFJYnouCJR

[Old School RuneScape @OldSchoolRS]

PSA: 📢 We're currently seeing issues with charges on the Venator Bow, Bonecrusher and Ash Sanctifier.

The team are aware and investigating but please refrain from using or charging these items in the meantime. Thank you for your patience.

[Old School RuneScape @OldSchoolRS]

The countdown timer for today's maintenance is now live.

All game worlds will be taken offline at 11am UTC for approximately ~30 minutes.

Get the latest information on our Game Status page: https://t.co/jofbDQE9GS

[Jagex Support @JagexSupport]

@JayAllen135379 Hey there! If you haven't already, please directly reach out to us through here so we can take a look: https://t.co/DzkP7ahuZ4 ~ Lyra

[Jagex Support @JagexSupport]

@IGDankvdub Hey there! If you haven't already, please submit a ban appeal through our new process so we can look into this: https://t.co/3o1pab2DWU  ~ Lyra

[Jagex Support @JagexSupport]

@WaveyX43348 Hey there! If you haven't already, please head here to learn all about ban appeals and how you can submit one: https://t.co/3o1pab2DWU ~ Lyra

[Jagex Support @JagexSupport]

@WeDidntRWT @JagexAsh @JagexAyiza @JagexHelpL0ne @JagexTyran @JagexWest Hey there. We are sorry about the delay as we are experiencing an influx on the ticket numbers. We will reply back to your ticket as soon as possible. Thank you for your patience. ~Frenzy

[Jagex Support @JagexSupport]

@le_quandale Hey again, I can see that your ticket is currently open. One of my colleagues will get back to you as soon as they can. Thank you for your patience! ~ Lyra

[Jagex Support @JagexSupport]

@SeriousMan6767 Hey there, thanks for sharing your feedback with us! We will make sure to pass it to the rest of the team so it can be taken into consideration for future game updates. We also encourage you to share more with the rest of the community on our RuneScape - ...

[Jagex Support @JagexSupport]

@hqcomputer47 @RuneScape @JagexAsh Hey there! If you haven't already, please directly reach out to us through here so we can take a look: https://t.co/DzkP7ahuZ4 ~ Lyra

[Jagex Support @JagexSupport]

@le_quandale Hey there! If you haven't already, please directly reach out to us through here so we can take a look: https://t.co/DzkP7ahuZ4 ~ Lyra

[Jagex Support @JagexSupport]

@SeanLew1s Hey there, thanks for bringing this to our attention! If you believe you've encountered a bug in-game, please report it through here so our team can take a look: https://t.co/dlB8rruXcz ~ Lyra

[Jagex Support @JagexSupport]

@Radec9 Hey there, I'm glad to hear you got your account back! Please head here to learn about our stance on lost items and if you can submit a claim: https://t.co/lFzeFK03nm ~ Lyra

[Jagex Support @JagexSupport]

@FreddyKrug50899 Hey there! Your ticket is still open, don't worry! Our agents will respond to your request as soon as possible! Thank you for the patience! ~ Toulouse

[Jagex Support @JagexSupport]

@kegocebo @JagexHelpSamo Hello there! We've been a lot busier than usual in the recent days due to the holiday season, but I can assure you that our agents are working hard and will address your issue as soon as possible! Thank you for your patience! ~ Toulouse

[Jagex Support @JagexSupport]

@want2kms Hey there! We currently have an increased number of ban appeals so that also increases the response times. We will make sure that you receive a response as soon as possible! Thank you for your patience! ~Srze

[Jagex Support @JagexSupport]

@handi_ahmad Hey there! In case the provided links don't resolve the issue, please contact us here: https://t.co/QDmTpHX2dX so we can investigate the issue further. Thank you. ~Srze

[Jagex Support @JagexSupport]

@GoatLG Hey there! Please keep an eye out on our News section of the RuneScape website - https://t.co/hxzSQebutj - for any future updates regarding this! ~Ninaya