🧵 @CelcomDigi sold my mum a "unlimited" 5G Home WiFi plan. Yesterday her internet got completely cut off. Here's why this is a scam. (thread)
#1 I triple checked before signing up, is this truly unlimited? They said yes. Even the website says "Unlimited 5G/4G Internet" in big bold text. No asterisk. No warning. Nothing to hide the fact.
https://t.co/IcQNAwlfp6
#2 Their own FAQ asks "Is the unlimited 5G/4G internet truly unlimited?" and says YES, but then near the bottom of the page, it quietly points you to page 36 of a separate T&C document for the actual cap. PAGE 36. That's where they hide the 1000GB limit.
#3 Even the plan comparison table on their own site says "Unlimited 5G/4G data" under Monthly Internet Quota. No mention of 1000GB cap. Anywhere.
https://t.co/vAHZv4CoE7
#4 And even if you accept the cap, their own T&C says when you hit the limit, speed drops to 512kbps. NOT a full cutoff. Her internet went completely dead. I had work meetings that night and had to pay RM40 extra for an addon just to get through them.
How is this not a scam, can you explain @CelcomDigi.
❌ Sold as unlimited
❌ 1000GB cap hidden on page 36 of a different doc
❌ Full cutoff instead of throttle (breach of their own T&C)
❌ Zero notification sent before cutoff
❌ RM40 out of pocket because of their failure
#CelcomDigi #Scam #ConsumerRights #Malaysia
Boss tried to counter offer me with meagre raise after a few of other hod resign and have the audacity to tell i will take over the job. I was like tf.