Facts below (1/5):
In 2025, average earnings per hour (EPH), excluding tips, for a delivery partner on Zomato were ₹102.
In 2024, this number was ₹92. That’s a ~10.9% year-on-year increase. Over a longer horizon also, EPH has shown steady growth.
Most delivery partners work for a few hours and only a few days in a month. But if someone were to work for 10 hours/day, 26 days/month, this translates to ~₹26,500/month in gross earnings. After accounting for fuel and maintenance (~20%), the net earnings for the partner are ~₹21,000/month.
Note: Earnings per hour are calculated on total hours logged in, including the time when the partner might be waiting to receive an order. Earnings per “busy hour” will be higher but that’s not the right metric to look at.
On top of this - delivery partners earn 100% of tips given by customers. The average tip per hour in 2025 on Zomato was INR 2.6 and in 2024 was INR 2.4 per hour. Tips are transferred instantly, with zero deductions. We absorb the payment gateway processing cost ourselves. About 5% of the orders get tipped on Zomato; 2.5% on Blinkit.
I am all for peaceful protests against anything and everything. But violent protests and stopping others who want to work from working is not okay (proof attached).
Here’s what we know – a number of these protestors were not even our delivery partners. They were agents of political interests, piggybacking on the narrative to gain political mileage.
Last one on this topic, and I have been holding this in myself for a while.
For centuries, class divides kept the labor of the poor invisible to the rich. Factory workers toiled behind walls, farmers in distant fields, domestic help in backrooms. The wealthy consumed the fruits of that labor without ever seeing the faces or the fatigue behind it. No direct encounter, no personal guilt.
The gig economy shattered that invisibility, at unprecedented scale.
Suddenly, the poor aren't hidden away. They're at your doorstep: the delivery partner handing over your ₹1000+ biryani, late-night groceries, or quick-commerce essentials. You see them in the rain, heat, traffic, often on borrowed bikes, working 8–10 hours for earnings that give them sustenance. You see their exhaustion, their polite smile masking frustration with life in general.
This is the first time in history at this scale that the working class and consuming class interact face-to-face, transaction after transaction. And that discomfort with our own selves is why we are uncomfortable about the gig economy. We want these people to look our part, so that the guilt we feel while taking orders from them feels less.
We aren't just debating economics. We are confronting guilt. That ₹800 order might equal their entire day's earnings after fuel, bike rent, and app cuts. We tip awkwardly, or avoid eye contact, because the inequality is no longer abstract. It's personal.
Pre-gig era, the rich could enjoy luxury without moral discomfort. Labor was out of sight. Now, every doorbell ring is a reminder of systemic inequality. That's why debates explode. It's not just policy. It's emotional reckoning. Some defend the system (“they choose it”), others demand change (“this isn't progress, its exploitation”).
And here’s the uncomfortable twist: the unsaid ask of clumsy ‘solutions’ isn’t dignity. It is about returning to invisibility.
Ban gig work and you don’t solve inequality. You remove livelihoods. These jobs don’t magically reappear as formal, protected employment the next day. They disappear, or they get pushed back into the informal economy where there are even fewer protections and even less accountability. Over-regulate it until the model breaks, and you achieve the same outcome through paperwork instead of slogans: the work evaporates, prices rise, demand collapses, and the people we claim to protect are the first to lose income.
And then what happens?
The rich get their old comfort back. Convenience returns without faces. Guilt dissolves. We go back to clean abstractions and moral posturing from a distance. The poor don’t become safer, they become invisible again: back in cash economies, back in backrooms, back in shadows where regulation rarely reaches and dignity isn’t even debated.
The gig economy just exposed the reality of inequality to the people who previously had the luxury of not seeing it. The doorbell is not the problem. The question is what we do after opening the door.
Visibility is the price of progress. We can either use this discomfort to build something better (which we keep doing continuously as delivery partners are our backbone), or we can ban and over-regulate our way back into ignorance. One of those choices improves lives. The other simply helps the consuming class feel virtuous in the dark.
Once upon a time, people believed the Earth was flat. And then they didn’t. Then they believed the sun revolved around the Earth. Until they didn’t.
Humanity has built rockets, sequenced genomes, and cloned cells. Yet, in all our brilliance, we may have missed something glaringly simple.
At Continue, we’ve been chasing a crazy insight into why we age; a pattern that’s been hiding in plain sight for eternity. We’ve tried desperately to disprove it. We couldn’t.
Two years later, clues from biology, physics, evolution, and medicine are all pointing in the same direction.
In 48 hours, I’ll share what we’ve found and how one element of our environment may hold the key to slowing human aging.
Stay tuned.
We're celebrating Zomato's (Eternal's) 17th birthday by launching the "Greening India" initiative! 🌳🌳
Over the next year or so, we'll plant more than 25 lakh trees on farmlands, over 10,000 acres – supplementing farmers' income while removing 15 lakh tonnes of CO₂ from the atmosphere over the next three decades.
So far, we've already partnered with 2000+ farmers for plantations on 4500+ acres land across Maharashtra, Uttar Pradesh, and Punjab.
If this succeeds, we'll make this much bigger.
Details – https://t.co/OUYc9II1kK
19.3.25 Ardee City RWA met Commissioner MCG wrt poor sanitation and road condition in Ardee. Thanks @AshokGargIAS for keeping it an action oriented meeting and assuring us on speedy relief. Thanks to JC Sh Akhilesh Yadav ji for the help.
@cmohry@NayabSainiBJP
Yesterday in Mumbai, we broke the 𝐆𝐮𝐢𝐧𝐧𝐞𝐬𝐬 𝐖𝐨𝐫𝐥𝐝 𝐑𝐞𝐜𝐨𝐫𝐝s for the largest first aid lesson at a single venue, together with 4,300 delivery partners.
Over 30,000 @zomato delivery partners are now professionally trained to provide medical aid and help during critical roadside emergencies.
Salute and a big thank you to these 𝐄𝐦𝐞𝐫𝐠𝐞𝐧𝐜𝐲 𝐇𝐞𝐫𝐨𝐞𝐬 𝐨𝐟 𝐈𝐧𝐝𝐢𝐚 🇮🇳
Happy Mother's Day, everyone!
You can gift a personalised celebrity video message to your mom today. Generate it with your @zomato order.
2Lac+ people have already used this feature since we launched.
Fun fact: Sunita, Anita and Manju are top names of Indian moms ❤️