Jaienry Ospino Nunez

Ecom

[Jaienry Ospino Nunez @jaienry]

Please tag
@Shopify and @harleyf so this gets resolved—before more people see what they’re doing behind the scenes.

[Jaienry Ospino Nunez @jaienry]

This is how Shopify is killing a business I’ve built for over 2 years.

No shady tactics. No bad products. Just hard work, a legit operation, and orders fulfilled fast. Support tickets answered within hours. Barely any chargebacks. A team that depends on this business.

[Jaienry Ospino Nunez @jaienry]

And now, without warning, Shopify has locked up a massive amount of my funds.
No explanation. No support. No timeline.

Because of this, I’m stuck.
Can’t scale. Can’t reinvest. Cashflow is suffocating.
People I pay every month are now at risk.

[Jaienry Ospino Nunez @jaienry]

We’ve been using Shopify for years, running our small business with everything reinvested into growth and customer satisfaction.

8 days ago, Shopify suddenly shut down our Shopify Payments account without any notice and froze more than €20,000, leaving us with zero time to prepare.

As a small team, we are now going bankrupt — and our employees’ pay and futures are in serious jeopardy.

At the time of closure, our chargeback rate was under 1% (0.64% over the last 365 days). We’ve worked hard to keep disputes low and customers happy.

We’re still committed to Shopify and want to keep building our business here with a new payment gateway.

We’re simply asking @Shopify @harleyf to please take another look at our case and reconsider the decision to hold our funds.

A second look could save a small business.

#Shopify #Ecommerce #SmallBusiness #SupportSmallBusiness #MerchantSupport

[Jaienry Ospino Nunez @jaienry]

@JoelEmmanuelweb Why were the funds held due to disputes?

[Jaienry Ospino Nunez @jaienry]

@mrbrandowner hold

[Jaienry Ospino Nunez @jaienry]

@brendanhaze haze