Mudit Jain

Software Engineer

[Sumit Behal @sumitkbehal]

Metro cities in India are designed to give you a low quality of life at a high cost of living

Worst Value : Delhi, Gurgaon, Mumbai
Best Value : Coimbatore, Trivandrum
Budget Living : Lucknow, Kochi, Patna
Premium Value : Navi Mumbai, Pune

[Mudit Jain @jain_mudit21]

@ChaiAndMiles @ccg33k @HAX_u_ANYTIME Wow. That is nice.

[Mudit Jain @jain_mudit21]

@HAX_u_ANYTIME @ccg33k Ohh okay. Thanks for confirming.

[Mudit Jain @jain_mudit21]

@ccg33k Ye page pe hi aage jaake number of miles select kar liye but it just says Request Award button. Kahi bhi membership number nahi manga ALL ka isliye getting a bit doubtful ki how and which account will they transfer to? Maybe they are just using Name to match accounts.

[Mudit Jain @jain_mudit21]

@ccg33k do we need to link accounts for transferring from JAL to ALL? I just see an option to select number of miles and then confirm request. No field to enter ALL membership number anywhere. Is that the way to go?

[Arnav Gupta @championswimmer]

Tech, software, engineering, but also... just any form of large company building anything, always had this tussle of two camps.

1. Process oriented
2. Outcome oriented

Before you jump into concluding "bah what is process... everything is just outcome", the reality is that both are needed for large complex systems to operate.

Most businesses start to exist from outcome oriented origin. Even a lemonade stand exists on day 1 for the outcome of serving customers lemonade. Everything you do (rent a cart, buy lemons, stock up ice) is very directly connected to the outcome - of selling lemonades.

Over time, especially when you're successful, you sell more lemonade, you go from a cart to a shop, then you open a small back office, then a little warehouse, and lo and behold, you might someday become Tropicana - industrial scale production of millions of gallons of lemonade.

When you're Tropicana, all 5000 global employees cannot just be simultaneously operating on the singular goal of "sell more lemonade" in unision. Someone is optimising the process of how the bottling assembly line works. If they change how the lemonade is filled from a turbulent tap flow to a laminar flow, it can reduce the time taken for the bottle to fill by 5% which may mean 5% more lemonade bottled per day, and which actually means you are contributing to the outcome of getting lemonade to more people.

But you need a "process oriented" person to improve bottling times. The 5-time award winning Sales Superstar of the Month cannot improve bottling process. They can increase sales by 5% in their own rights via other levers they control like tying up with more distributors or whatever. But you do need people innovating on the assembly line too. (btw, great read here: https://t.co/POeE6sCTaW)

Anyway this tussle is playing out in very ugly ways across most companies grappling with AI transformation. Knowledge work, software shops, tech products are all in this muddle.

For some background, few people have written about this already from different perspectives

1. @deedydas : https://t.co/b5k25offlj

2. @mipsytipsy : https://t.co/KxZvUOneSm

What has always really happened is that

a) outcome oriented camp always thought 'process oriented' people slowed them down, or held them back or missed the forest for the trees; if only they could stop being anal about the details and "just did it" (like Shia LeBeouf says); we would be Going So Fast™ right now

b) process oriented camp has always thought the outcome oriented people are always in a haste, breaking things all the time in their hurry, and if only they would just stop for minute to do things The Right Way™, they would see the "slow is smooth, smooth is fast" light at the end of the tunnel

But since the mechanism of running large tech/info/knowledge companies had seen multiple cycles over many decades to finally come to a sort of equilibrium, these two camps have somewhat learnt to live with each other.

AI has completely upended the balance here.

a) outcome oriented camp keeps looking at AI, rubbing their fingers, eyes popping out with glee, seeing how it appears to be the final silver bullet that will let them break free of the shakles of the process oriented people and just achieve every outcome they have been held back from chasing. they might not be saying it out aloud but they would love to fire every last process oriented person from the company and just go full send with Claude riding shotgun.

b) process oriented camp looks at AI with terror. they are not necessarily luddites, but every time they try it out, among few harmless changes, it often generates that one ludicrous change where it deletes a test to pass the suite or pastes a security in plaintext to get the API call to pass, or just simply lie about something working the way it evidently doesn't. they are already judging the outcome oriented crowd to be completely incompetent - slop slingers who would crash everything had *we*, the process oriented people not backstopped *them* with our layers and layers of process that prevents them from crashing production every 5 minutes

If the company has been a bit "AI-forward", pushing people to "tokenmax" and aggressively adopt AI, a few crushing revelations have come up for both camps.

a) the outcome maxxers, despite slinging billions of tokens, are finding out that outcomes are quite maxxing even when tokens are getting maxxed. even with all the process buggers out of the way, the revenue line is still not really going up vertically as they imagined it would (cost has gone up though pretty vertical!)

b) the process maxxers, despite all their skepticism, are starting to see that sometimes AI can pretty much do hours/days worth of their work in minutes. they are realising the only way to keep up with the infinite 'slop' fest from the outcome maxxers, they have to use AI to generate the guardrails at the same speed too. it turns out if you Hold It Right™ you can actually use it to leverage yourself highly

Eventually the outcome oriented and process oriented camps will have to find a new point of balance and harmony. We actually do very much need lots and lots of innovation in the process space to progress better with AI. And we also need to learn new lessons on how to translate AI-generated into true incremental outcomes. Till then the workplace will be remain tensed, sometimes hairy and often toxic.

[Mudit Jain @jain_mudit21]

@Yoonothing_ One interesting way - ask your employer if they can increase notice period to 6m or 1 yr, then put in resignation and start interviews. Under the assumption that you have headspace in notice period. With 3m notice it’s always high risk to put in notice first.

[Mudit Jain @jain_mudit21]

@airindia Have replied back

[Mudit Jain @jain_mudit21]

@airindia @DGCAIndia you allowed maharaja points booking for air india express flights. But i cant seem to book at all. Deducted taxes twice and now its not even showing up on website. What the heck is going on??? Your customer care people have zero idea.

[Mudit Jain @jain_mudit21]

@airindia Denying service after making public announcements is blatant nuisance. Can you provide an update at the earliest? I am running out of time to finalize my travel plans.

[Mudit Jain @jain_mudit21]

@airindia Awaiting an update on the question that why AIX flight is not getting booked via Maharaja points on IXC-BLR route??

[Mudit Jain @jain_mudit21]

@airindia Replied

[Mudit Jain @jain_mudit21]

@airindia Can i get an acknowledgment that you are investigating this issue?

[Mudit Jain @jain_mudit21]

@airindia Have sent a dm. I need a quick response to plan my travel.

[RewardsAlert @RewardAlert]

it’s Day 13 of Limitless Loopholes!

this might be one of the biggest sources to earn ER,

welcome to the Atlas/Magnus travel edge hack.

Let’s see how these #ccgeeks earned lakhs of points

using 5x reward point glitch in Axis traveledge for free.

No more IYKYK drama.

[Mudit Jain @jain_mudit21]

@Accor @All @Accor I have received no update regarding this issue. Is this how your customer service centre behaves?

[Mudit Jain @jain_mudit21]

@All I have received no update on the account hack and fraudulent hotel booking emptying my rewards points. Can you tell me latest status of it? Req number: 22272784

[Mudit Jain @jain_mudit21]

@Accor Its been 2 days since i provided all details in DM. Whats the update on that? Were you able to find the location of login and ip address when that fraud booking was made?