Jake Deutsch

Doing human-centered design & innovation strategy @DeloitteCanada. Interested in all the buzzwords. Views my own

[Jake Deutsch @jakedeutsch]

Love how @OpenSciPinay applies the jobs-to-be-done framework to get people do good things. #FWD50

[Jake Deutsch @jakedeutsch]

Thrilled to share this piece I co-authored on applying equity-centred design to government transformation. It's a pragmatic POV that argues that the way forward is through greater contextualization, more co-design, and and a redefining of metrics. https://t.co/IZv4SKviLu

[Jake Deutsch @jakedeutsch]

What’s in the way of making change? “Orthodoxy. That’s the challenge of digital government.” - @hillary #fwd50

[Jake Deutsch @jakedeutsch]

Asked whether digital transformation is an emergency, @jstweedie responds: “Every single service a person in Canada wants to interact with there are likely hurdles they have to overcome and it shouldn’t be that way” #fwd50

[Jake Deutsch @jakedeutsch]

Where “culture eats strategy for breakfast”, @RyanAndrosoff argues that structures and incentives eat culture in his Pac-Man model. Love it #fwd50

[Jake Deutsch @jakedeutsch]

In his talk about building trust through design in gov, @ryanjhum explains how simply removing this warning message from a call centre changed the experience for the better. Humans mirror humans. #fwd50

[Jake Deutsch @jakedeutsch]

@acroll with the hard question: re: #digitalgovernment, “is adversity a feature and not a bug - what was it about Ukraine that allowed you to get so far ahead in digital?” #fwd50

[Jake Deutsch @jakedeutsch]

At #fwd50, @GMamediieva tells us how a solid foundation in digital government before the war helps Ukrainian citizens during the war. “Our users at the centre are no longer just citizens”

[Tina Yazdani @TinaYazdani]

Serving up some fresh spookghetti. Happy Halloween! 🍝 @jakedeutsch

[Linn @wittster]

Tomorrow is Service Design Day and I'm so looking forward to sharing a great Ask a Service Designer Newsletter on Systems Thinking! (Sign up: https://t.co/tQe30QEPdS)

Here's a heads up on some free events you can join that will be in the newsletter! thread 🧵 1/

[Tina Yazdani @TinaYazdani]

One week with Ethan 🤍. Born April 30, 8lbs & loves to cuddle. We’re beyond happy and grateful. @jakedeutsch

[Jake Deutsch @jakedeutsch]

@BradMBradford @MGHToronto Congratulations!

[Jake Deutsch @jakedeutsch]

Little announcement from me and @TinaYazdani. Coming soon!

[Tina Yazdani @TinaYazdani]

Some happy personal news to share on this sunny Sunday, our little family is growing 🤍 so grateful. Baby due April 2021. @jakedeutsch #babybump

[Kevin McGillivray @kev_mcg]

A thread about the life and wisdom of Kenji Ekuan, designer of the Kikkoman soy sauce bottle.

[Jake Deutsch @jakedeutsch]

@EmmaRoseTeitel @KarenFriedman @TinaYazdani Haha we have matching divots!

[Tina Yazdani @TinaYazdani]

My dog heard a crinkle sound

[Tina Yazdani @TinaYazdani]

A team in Toronto made a “Social Distance machine” to prove the city’s sidewalks are too narrow to keep a safe physical distance. We speak with @theurbangeog about his clever contraption: “I would like to see a solution where we’re not putting people in danger.” #COVID19 watch:

[Randy Renstrom @RandyRenstrom]

You know how everyone rushed to stores at the same time and bought out everything at once instead of staggering their visits?

Now imagine that same thing in hospitals, but instead of toilet paper, it’s ICU beds and ventilators that are out. This is why everything is cancelled.

[Tina Yazdani @TinaYazdani]

Important article for anyone thinking this is all an over-reaction: “If you wait until things are bad, you've waited too long... we have to really shut this down so our health care system doesn’t collapse the way we're seeing in other countries. The time to do this is now."