@GWRHelp surely this is a mistake. Standard class return, 95 minute journey (excluding your inevitable delays) booking a week in advance.
Have I accidentally clicked private jet instead of train?
@GWRHelp cancelled 7 trains in a row meaning I had to travel the following day after waiting 3 hours at Paddington. This is their response to denying me any sort of refund.
@RailOmbudsman are you able to remediate this mind blowing incompetence?
@GWRHelp why have you declined my delay repay claim stating you are unable to find a matching service. You can’t find it because you cancelled it! Appalling incompetence.
@GWRHelp waiting at Paddington with zero updates on the next train to Swansea.
Can you confirm I can use my ticket at peak time tomorrow morning and will not incur any additional charges?
@GWRHelp Can you guarantee this will be running and I will be allowed on? Next service on the boards here is 21:48. Surely more trains are being provided!?
@GWRHelp when is the next train from Paddington to Swansea?
19:48 cancelled, then running again. But not allowed on despite having a seat reservation because it was too busy…
Useless staff at Paddington providing no updates.