James Cooke

Married, father of 2, living in Kent

[James Cooke @jamescooke1973]

@VirginAtlantic Sorry not sure I am being clear. They are not fit for purpose and very slow at coming back. I want to escalate it now. Please confirm if that is AviationAVR for VA? Why on earth would I ask them it will add another 2 weeks to the process. All I want is the money you promised.

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson Virgin complaints team please reply to complaint VSCR-00891406/ re my second flight cancellation in 5 months with you.

[James Cooke @jamescooke1973]

@VirginAtlantic Why can’t you just tell me? Had enough, want to escalate it now. If you hadn’t noticed VA are not getting back to me. One of your staff said on email and recorded line we were due £1250 compensation. You are now going back on that.

[James Cooke @jamescooke1973]

@VirginAtlantic Can you confirm who I can escalate this complaint too please. I think it’s AviationADR but please confirm. Promising us £1250 then retracting it without reading the case file is final straw.

[James Cooke @jamescooke1973]

@VirginAtlantic Already have done. So bad service.

[James Cooke @jamescooke1973]

@VirginAtlantic I have done and no reply hence contacting you. I want an answer on why you promised me £1250 compensation then changed your mind

[James Cooke @jamescooke1973]

@VirginAtlantic @PeakIsLive @VirginAtlantic ha ha you don’t respond unless you post something on here.

[James Cooke @jamescooke1973]

@PeakIsLive @VirginAtlantic It’s horrific. Used to be v good. They promised me £1250 compensation then went back on their word last week. Ruined our holiday

[James Cooke @jamescooke1973]

@CallanPatt23482 @ArsenalMatchday Is this the bloke who said Neville is bias towards Arsenal. Wow

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson Thanks as if you read the email chain it says I am due compensation but you now seem to be going back on your word. Listen to the call between myself and the person that sent the email where compensation was confirmed.

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson VSCR-00891406 /

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson I’m lost on what to do. You are just not getting back to me again. You promised me compensation and now seem to be going back on it sending a reply where the person clearly hasn’t read the email chain

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson please please can someone come back to me. Getting silly now

[James Cooke @jamescooke1973]

Please can you DM me. Getting no where

[Gabriel Martinelli @gabimartinelli]

Once a Gunner, always a Gunner ❤️

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson Still no reply . Fly home tomorrow on flight I didn’t want. Thanks Virgin

[James Cooke @jamescooke1973]

@VirginAtlantic @richardbranson I don’t want to phone again I am on holiday. I just want a response to the complaint .

[James Cooke @jamescooke1973]

@WillScott2025 @VirginAtlantic Will we had same. Happened twice now in a year. 2/3 trips. Been awful rebooking. Now flying Air France with a connecting flight.

[Lord Sugar @Lord_Sugar]

First match if season . Smiling before the game. Hope to be smiling after.