James Eageling

[James Eageling @jamese6989]

@AppleyardLondon I have DM’d you about your dead flowers and poor service but you have ignored me. Please check your dm’s and get back to me

[James Eageling @jamese6989]

@YodelOnline still waiting for a call back, I was initially told maximum 24 hours (which has now past) but when I complained told by 2pm, which is also nearly 24 hours ago. Worst customer service I have ever received. All companies please use @DPDgroup_news avoid @YodelOnline

[James Eageling @jamese6989]

@YodelOnline promised a call back by 2pm latest, currently 3.30pm and still nothing! When I am trying to ensure my delivery arrives today! Such bad service

[James Eageling @jamese6989]

@AppleyardLondon can you please help me with @YodelOnline they are impossible with help, my delivery has ended up in the wrong area and they are now saying my flowers won’t come today! I arranged delivery for today ready for tomorrow morning. This service isn’t good enough!

[James Eageling @jamese6989]

@YodelOnline terrible service, late parcels going to the wrong places and still waiting for a ‘guaranteed’ call back

[James Eageling @jamese6989]

@RedrowHomes Also can you confirm when this has been done and I will check, as you are not the first and I’m sure you won’t be the last to have promised this will be dealt with and to date it hasn’t been

[James Eageling @jamese6989]

So @RedrowHomes @Redrowplc contractor parking on our development is a joke, it’s signed up stating it’s not allowed yet they park on the pavements directly outside of occupied houses. Considering we have complained about this in excess of 10 times and it still happens shows how..

[James Eageling @jamese6989]

@RedrowHomes What are they going to get removed? The vans that are parked all over the development even though they have a site car park, the piles of bricks and metal/ wooden spikes and other dangerous items or all of it?

[James Eageling @jamese6989]

To the other. Also wooden spike are still left laying around and the piles of bricks are still there. This is dangerous and considering it has been highlighted and nothing has been done speaks volumes about your company. @RedrowHomes @Redrowplc @H_S_E

[James Eageling @jamese6989]

area and general condition of the development as it is dangerous. I even walked round with the site manager and pointed things out to him, well I should have simply spoken to a wall as nothing changed apart from a metal spike I pointed out was moved from one side of the path....

[James Eageling @jamese6989]

Redrow’s idea of a play area @RedrowHomes @Redrowplc @H_S_E full of rubbish and building waste

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc this problem was initially reported on the 14th of August, your company is an absolute joke. You only care until the house is sold, after that you simply wash your hands of people!

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc Let down again. I said I wasn’t happy waiting until after Christmas, then I received this email after tweeting you. It clearly promises that I will be contacted on the 2nd. Guess what..... still waiting yet again. #proofread #worstcustomerserviceever #lies

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc Hi @RedrowHomes @Redrowplc nobody has contacted me yet. So this is going well 👍🏻👍🏻👍🏻 worst customer service ever

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc as tweeting has proven to be the only way to get you to help us. Please explain to me why you think it is acceptable to cancel an appointment the day before you are meant to attend, for the 3rd time. With a different excuse each time.

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc I have just done this. This is the 3rd time an appointment has been cancelled, 1st someone phoned in sick, 2nd you didn’t have the doors, 3rd someone is sick again. Do you only have 1 engineer + I don’t understand if you had the doors the 1st time but not the 2nd? 🤔 I think lies

[James Eageling @jamese6989]

As a company you should be ashamed of the service you provide your customers with. The ongoing care we have received has been nothing short of a joke. This issue was reported in August and still not rectified, now your not even going to bother contacting me till the new year!

[James Eageling @jamese6989]

Last time you cancelled the day before via email. I complained as we had changed plans to be home. I requested that you ring me to speak to me if these sort of issues arise. As I often can’t pick up my emails until the evening and then it is to late to discuss!

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc This is beyond a joke we have also been waiting 4 months for our faulty kitchen doors to be replaced and Danya simply stopped emailing me back over a week ago, so I don’t currently know if they are ever going to get fixed.

[James Eageling @jamese6989]

@RedrowHomes @Redrowplc Is this acceptable? We called you on Wednesday, still no attendance, however there has been constant lies and misinformation. Your after sale care is non existent. Yes that is how my 3 month old son currently has to nap in our house. You should be ashamed