James Helliwell

Research and Development Engineer with an interest in future fuels and decarbonisation. All views are my own.

[James Helliwell @jamesmhelliwell]

@Lucy_jasmine1 I’m pretty sure BA don’t use Gmail. #fraud

[James Helliwell @jamesmhelliwell]

Waiting over 4 months for @British_Airways Avios to enter my account for flights with @omanair . No updates when I contact support. Makes me question the point of being an executive club member if the two airlines don’t communicate. I want to book flights but need the points!

[James Helliwell @jamesmhelliwell]

@British_Airways You’ve said that the last three times I’ve contacted you with no updates received. Do you actually want me to book a flight with you?

[James Helliwell @jamesmhelliwell]

@TLRailUK Thank you, you’re the first member of Thameslink staff that’s been able to tell me that. When will Thameslink start to improve? This is a weekly thing now

[James Helliwell @jamesmhelliwell]

@TLRailUK I’m sat on the first Harpenden train that came to St Pancras. It was advertised as a fast train. I then get on and your friend has announced it’s now a full stopping service.

[James Helliwell @jamesmhelliwell]

@TLRailUK And what’s the point in complaining when this happens every week and you never fix anything

[James Helliwell @jamesmhelliwell]

@TLRailUK I’d like you to get me home first. Your advice is useless. Your staff can only tell me to review station posters for alternative routes, which say I should get buses from St Pancras to Harpenden.

[James Helliwell @jamesmhelliwell]

@TLRailUK Cancel that, we’re at West Hampstead now at 19:51

[James Helliwell @jamesmhelliwell]

@TLRailUK We’ve just made a stop at Kentish Town now at 19:50 on a Bedford train. I think it’s listed as the 19:20 something but can’t work out on google because it thinks it should be a fast train but we’re stopping everywhere

[James Helliwell @jamesmhelliwell]

@TLRailUK Your WiFi also isn’t working at St Pancras or on the train so it’s impossible to work things out

[James Helliwell @jamesmhelliwell]

@TLRailUK I managed to get on a train that arrived around 19:40 at st Pancras but the driver has just announced it’s not an all stopping service. This train is dangerously over crowded. You’re messaging is just terrible and your platform staff have no info

[James Helliwell @jamesmhelliwell]

@TLRailUK Currently stuck at St Pancras

[James Helliwell @jamesmhelliwell]

@HeathrowAirport - can you make some announcement about what’s going on with the terminal 3 fire alarm. We’re all stuck in an area of departure with no AC and your staff don’t know what’s going on?

[James Helliwell @jamesmhelliwell]

@mrdanwalker - on a train from Shanghai to Beijing. Chuffed I can still get the @ClassicFM breakfast show on @GlobalPlayer! Loving the show!

[James Helliwell @jamesmhelliwell]

@Laura_lou44 @virginmedia After a lot of messages on chat with Netflix they confirmed it was there issue and reset my account. It fixed itself about 24 hours later

[James Helliwell @jamesmhelliwell]

@netflix @NetflixUK my whole account is useless now. Every show looks like this photo and won’t play any content. You say I’m using a VPN but I’m not. You blame @virginmedia but my WiFi settings haven’t changed. Will you fix this before I cancel?

[James Helliwell @jamesmhelliwell]

@virginmedia I sent a message

[James Helliwell @jamesmhelliwell]

@virginmedia Nothing changes, the issue is still the same

[James Helliwell @jamesmhelliwell]

@virginmedia I have rebooted the hub and still having the same issue. It’s only happening with Netflix which I pay for separately, not through virgin

[James Helliwell @jamesmhelliwell]

@virginmedia @netflix @NetflixUK @netflix is not working on any device when connected to the WiFi. It only works when the device is connected to mobile data