@SouthwestAir customer service did not even provide accurate information regarding new flight options. This has been a horrible experience. We fly southwest exclusively and expect better service especially for A-list members!!!
@SouthwestAir itโs absurd that my companion was moved to standby when we have confirmed tickets. We have work and kid obligations requiring us to be back on time. Not to mention the 1.5 hours wasted on the phone w/ customer service only to book new flights ourselves!