Jane Thor

[Jane Thor @janethor74]

Do you know what total AI transformation really looks like? We do and so do 20,000 #ZendeskAI customers.

This month’s @Zendesk Insights newsletter explores what it takes to go all in on AI. https://t.co/l0LEj1uX6S

[Jane Thor @janethor74]

Voice is set to re-emerge as a critical channel for retailers.

@Zendesk's Kellie Hackney sat down with @Retail_Biz to share her thoughts on how Voice AI agents can help retailers manage call surges during peak trading periods. https://t.co/eQaZnfg4JK

[Jane Thor @janethor74]

Showcase Tokyoでは、記者発表会も開催され、@Zendesk Contact Centerの日本向けの一般提供開始を発表しました！プレスリリースは英語の下にリンクがあります。 https://t.co/nKuCnKO5NE

[Jane Thor @janethor74]

💬事例講演企業のご紹介💬
本日もShowcase Tokyo 2025の午後の事例講演を紹介します。本日は丸紅ITソリューションズ様のご紹介���す。
@Zendeskの導入から6年経った現在までの道のりを、検討・改善・活用の3ステップでお話頂く予定です。詳細はこちら！ https://t.co/ACkdtXlEy2

[Jane Thor @janethor74]

In a recent YourStory Media interview, @Zendesk's Adrian Fallow shares how advances in AI are making powerful solutions more accessible and driving fresh perspectives on the role of AI agents. https://t.co/xTsOkXFgD2

[Jane Thor @janethor74]

AI is transforming contact centers from the ground up.

In this interview, @Zendesk's Tom Eggemeier and Jonathan Barouch sat down with @cxtodaynews to unpack why the AI-first shift is “100 times bigger” than cloud migration. https://t.co/jcLZWbDfoO

[Jane Thor @janethor74]

In this interview with Analytics Insight, @Zendesk's Mitch Young discusses GPT-5’s impact on CX, how AI is enabling businesses to achieve meaningful resolution amid ticket spikes, and emerging customer expectations shaping the future of CX. https://t.co/HbZ5Pa7pv3

[Jane Thor @janethor74]

IT is no longer behind the scenes — it’s shaping how employees work, businesses perform, and tech drives growth.

In this edition of @Zendesk Insights: AI transformation, XLAs, Zendesk + @OpenAI GPT-5, and what’s ahead at our AI Summit.

Subscribe now. https://t.co/ylzAXGQ2JC

[Jane Thor @janethor74]

.@Zendesk、2025年のGreat Place To Work®️ 認定を取得 https://t.co/9zhRYU3bdK

[Jane Thor @janethor74]

With the @Zendesk Resolution Platform, #ZendeskAIAgents take action — from refunds to HR approvals — while Copilot ensures seamless handoffs. No dead ends, no repeated questions. That’s the #ZendeskAI effect. https://t.co/vLaRowztt7

[Jane Thor @janethor74]

A customer wants more information about a delayed shipment. @Zendesk AI agents instantly pull order details, provide tracking updates, and initiate a replacement if needed.

No repeats, no waiting, just resolutions. That's the #ZendeskAI effect. https://t.co/HawcGwZzLC

[Jane Thor @janethor74]

.@Zendeskが米国の1,400名以上のHRリーダーと従業員を対象に行った調査結果をもとに、AIが果たすべき3つの役割と今後のHR業務のあり方について紹介するホワイトペーパーを日本語で公開しました！
詳細はこちら https://t.co/QVBHyomkCS

[Jane Thor @janethor74]

.@Zendesk's Mitch Young shares his insights on how AI-powered support is transforming the workplace: With personalised, always-on assistance, business leaders can boost engagement, retain talent, and build resilient, people-first organisations. https://t.co/ckEgQuw9dr

[Jane Thor @janethor74]

The @Zendesk Resolution Platform puts AI at the core, unifying data and workflows so every outcome is faster, smarter, and seamless — automated or human-led.

Real automation. Real insights. Real resolutions. https://t.co/YBA0Jdo0w7

[Jane Thor @janethor74]

“Agentic AI is redefining how logistics companies empower their teams and serve customers.”

In this feature, @Zendesk's Maureen Chong explores practical applications of AI in CX for the logistics industry. https://t.co/yLgc9lXXE1

[Jane Thor @janethor74]

Your phones light up. Chats spike. Emails pile in.

With @Zendesk’s AI-powered contact center, agents see every interaction in one place and requests are routed instantly.

High volumes handled. Complex demands simplified. That’s the #ZendeskAI effect. https://t.co/KqfoufEjM1

[Jane Thor @janethor74]

Protect customer data, automatically.

@Zendesk’s Automatic Redaction with Triggers removes sensitive details the moment they appear, so you can stop data leaks before they happen and stay compliant.

See it in action. #ZendeskAI https://t.co/Y9LI9C0Roo

[Jane Thor @janethor74]

Rethink accountability for service teams. Zendesk WFM Performance Boards turn metrics into momentum — boosting transparency, psychological safety, and engagement.

Read the @Zendesk blog for five ways to build a people-first performance culture. https://t.co/64GxLK74eO

[Jane Thor @janethor74]

Your new bike’s here. You’re ready to ride — not read a 36-page manual. With generative search from @Zendesk, customers get instant, step-by-step answers right in your help center. #ZendeskAI https://t.co/inmTcTdYZa

[Jane Thor @janethor74]

It’s not about tickets, it’s about real resolution. The @Zendesk Resolution Platform unites AI and human agents to deliver faster, more personalized outcomes across every channel.

That’s the #ZendeskAI effect. https://t.co/Bd1dxwUqNP