@IndiGo6E Hi Mousmi, the email has been sent to your customer experience team with pictures. They have stopped responding after a point. I want to cancel the return ticket and I expect a full refund. Cannot trust @IndiGo6E with expensive bags this time as its for my wedding.
@IndiGo6E This is the second time we have faced the issue of our luggage being tampered with. Locks broken, zipper damaged. And no resolution or response from the customer experience team! Shameful!
And they have the gall to charge 85% cancellation fee on tickets.
Looted again!
@amazonIN You guys are absolute frauds and looters!! I paid for a gift which the person never even received. & Now I'm being denied a refund or any update on the investigation. Shame on you!
#amazonisathief#neverordering
@airindia Hello @airindia , I have sent the message as suggested. Really hope I get a response and an update at the earliest. I am sure you take our contact numbers for times like these. So please get in touch with him.
@airindia & @dnataSupport
As someone whose baggage was taken by someone else, there is no way to follow up a registered complaint. Air India doesn't have a customer care number in DXB and Dnata customer service representatives don't answer even after being on hold for 6 mins.
#worstairlineever@IndiGo6E Not only was the flight delayed but, when we got our bag, the lock had been removed and replaced with another one. Someone had broken the lock, opened the bag and had gone through the contents. This is just absolutely terrible! #Shameful