“People are more likely to tell others about a bad experience, with dissatisfied customers telling an average of 9 to 16 people” with social media that can be amplified. @MousCase your cases fall apart and you won’t even warranty?
If your a Sprint customer don't upgrade your phones to the new @TMobile plan. The phone representatives will scam you into a higher bill. #scam#tmobile@TMobileHelp doesn't help.
@TMobileHelp 3.5 hours of working on this (2 hour phone call, 1.5 hrs talking through Twitter chat) with no resolution. Pretty disappointed... This is not how you retain customer loyalty after an acquisition.