@Delta You may have forgotten, but you have a 20-minute bag guarantee. I appreciate the free skymiles bonus just about every time I fly, but I'd appreciate more not waiting at baggage claim.
Today in @wmata, my morning bus is going around in circles because the driver apparently doesn't know the route. *sigh*
Pre-emptively, I do not need "more information," I already know the next bus, and there's no "alert." I just want some evidence that @wmataGM & leadership care
@wmata The King Street bus loop construction project ended in September 2021 - almost five years ago - but the sign for temporary stops is still up at the station. Does nobody even look at these things?
Hey, every company in existence with any sort of customer-facing tech: Your UX needs to be LOW FRICTION. Stop trying to make it cute or clever if that comes at the expense of functionality. I'd tag just about every company in existence if I could.
I've been to 180 airports, and not a single one of them is a place I'd willingly spend time if I didn't have aeroplane-related business. But these obnoxious electronic slot machines in Reno make an unpleasant experience even worse.