@oscaralisalins @AirbnbHelp We are dealing with the same! 2 months now and no help just round about cycles and no direct answers. We were told they aren’t accusing us and they know we didn’t do it but said they hope we take the initiative to pay the guests. Good luck!
@cherixo_@Airbnb Same thing happened to me We have been dealing with it for 2 monthsWe even submitted substantial evidence and they are siding with the hosts! Then have the audacity to say we are not accusing you and know you didn’t do it but we hope you’d take the initiative to pay your host!
@jmsbaye@AirbnbHelp Their damage policy is insane and opens guests up to cases of fraud. We have the same issue and over two months they’ve done nothing to help. It doesn’t even matter if you submit substantial evidence that you didn’t do anything to the hosts home