1/ empathy is the PM's most important skill. for years that meant users. then developers. now agents.
most teams are still treating agents like API consumers and shipping a poor agent experience
5/ the moat is simple.
if your product costs the agent less time and tokens, you become the system of record.
not because agents are your customer. because agents are how humans now get work done.
"uses 3x lesser tokens than competitors" is real gains.