@lufthansa "SRUV closed case fter paying 1 of 4 passengers due to a form entry error. Lufthansa never sent a direct follow-up email. Under UK261, the remaining 3 passengers on booking PNR are still legally owed their statutory payouts. Please DM me to resolve this balance. @lufthansa
Very disappointed with @Lufthansa
After a major flight delay on LH906, liability was admitted via SRUV (SRUV-396566). But due to a form error, only 1 of 4 passengers was paid. (1)
@lufthansa Now Lufthansa and SRUV are using a technicality to deny statutory EU261 compensation to the other 3 passengers on the exact same booking. Completely unfair treatment for a family traveler.
Please DM me to fix this properly. (2) @lufthansa
@lufthansa Aviation case law is crystal clear: a single unified booking with an EU/UK destination is fully protected. Your internal staff strike caused our multi-day delay. Trying to use legally invalid technicalities to dodge a ยฃ2,080 payout is unacceptable.
Disappointed with @Lufthansa. Denying a clear-cut UK261 claim for a family of 4 after an internal crew strike caused a severe delay to London. Frontline staff claiming a unified ticket from Delhi to UK isn't covered is legally incorrect.
Still waiting on a response from @FlySWISS regarding our family's recent travel nightmare and cabin safety issues. A generic 100 CHF voucher offer doesn't cut it for the distress caused to my parents and children. Please check my DM and get a manager on this. ๐โ๏ธ
@jaskaurr3 Dear Jas, please urgently remove your reference numbers from our public channel, as they are personal. I have forwarded your message to my colleagues from the feedback department. They will get back to you via email soon. Have a nice day. Gwenn
Hey @lufthansa & @Swiss_intl, Iโm home in the UK after a 48hr nightmare caused by your strike. 2 days stranded in India with kids, followed by the most uncomfortable replacement flight ever. Iโve filed my UK261 claim, but your service was unacceptable. ๐งต (1/3)
As a family, we felt completely unsupported. Between the 2-day delay and the lack of basic cabin management, this was a failure of service. Iโve filed my claim for the statutory ยฃ520/person, but I expect an explanation for the poor conduct management. (3/3)
On flight LX147, we were seated behind two disruptive passengers who repeatedly interfered with our space and physically blocked our entertainment screens for hours. Despite our polite requests and seeking help, the @Swiss_intl crew declined to intervene or restore order. (2/3)
On flight LX147, we were seated behind two disruptive passengers who repeatedly interfered with our space and physically blocked our entertainment screens for hours. Despite our polite requests and seeking help, the @Swiss_intl crew declined to intervene or restore order. (2/3)
Hey @lufthansa & @Swiss_intl, Iโm home in the UK after a 48hr nightmare caused by your strike. 2 days stranded in India with kids, followed by the most uncomfortable replacement flight ever. Iโve filed my UK261 claim, but your service was unacceptable. ๐งต (1/3)
Hey @lufthansa & @Swiss_intl, Iโm home in the UK after a 48hr nightmare caused by your strike. 2 days stranded in India with kids, followed by the most uncomfortable replacement flight ever. Iโve filed my UK261 claim, but your service was unacceptable. ๐งต (1/3)
I just spoke with them โ my flight has been moved to a different airline and date, but I still havenโt received any email confirmation. The change shows in my Lufthansa app, but I can still see both the original Air India flight and the new flight listed together. @lufthansa
@jaskaurr3 Kindly note that due to the high amount of incoming calls, your patience is highly appreciated. We recommend to call in short, regular intervals, my colleagues will pick your call as soon as possible. 2/2 /Lex
@jaskaurr3 Kindly note that due to the high amount of incoming calls, your patience is highly appreciated. We recommend to call in short, regular intervals, my colleagues will pick your call as soon as possible. 2/2 /Lex
I just called them and they updated my flight to a different airline and day however I have received any email confirmation. It is however updated on my Lufthansa app. Also on the app I can still see the air India flight and my new flight together
I just called them and they updated my flight to a different airline and day however I have received any email confirmation. It is however updated on my Lufthansa app. Also on the app I can still see the air India flight and my new flight together
@jaskaurr3 Kindly note that due to the high amount of incoming calls, your patience is highly appreciated. We recommend to call in short, regular intervals, my colleagues will pick your call as soon as possible. 2/2 /Lex
@Lufthansa@LufthansaNews I refuse the rebooking to Air India for my LHR-DEL flight on 15 April. Under UK261, I am entitled to re-routing on comparable transport of my choice or a full refund. Please DM me immediately as i am concerned. #LufthansaStrike#UK261
CAPTAIN SHREYAS IYER ON IPL 2026 ๐
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