@united@united this is a simple yes or no question. Are their safety checks performed before passengers board an aircraft?
This second engine issue only realized an hour after boarding? This was the first flight of day. They had all night and morning to check.
@united I’m flying out of Houston to LGA (UA2407) and you’ve put us on 2 planes with ENGINE issues. 1st flight was delayed from 640PM to 745AM and you provided no lodging accommodations. Stating we should find a place in the airport to sleep. The 2nd is now delayed “indefinitely”
@united So your response to customers wanting to speak about experiencing emergency landings, smoking airplanes and boarding another broken aircraft is “sorry, we’ll reach out via email?” That’s your customer service SOP?
@united How will United compensate passengers given we’ve spent a full night in an airport, boarded an aircraft that had to emergently land and then was covered in smoke and then put on another broken aircraft? This is a fundamental operational breakdown.
@united@united I have witnessed MATERIAL safety concerns MULTIPLE TIMES flying United over the last 12 hours. I expect to receive a personal phone call to discuss this matter.
@united How are there such extreme gaps in your safety procedures that those passengers are then boarded to ANOTHER flight with engine issues? This was the first flight out of the day.
Are there no safety checks until passengers board? How did I board ANOTHER plane with engine issues?
@united To add, the 1st plane (emergency landing) had to be hosed off and surrounded by fire trucks upon landing. The wings were heavily emitting smoke.
@united@united we’ve now been delayed for over 14 hours and counting, and put on TWO BROKEN AIRCRAFTS. This is an embarrassment with regard to your aircraft operations and customer support staff.