@Se_Railway It was from the ticket machine at Canterbury East with the ticket clerk there advising me. It was at around 7am this morning and I was subsequently asked to ring: 0345 322 7021 (no. on side of machine)
@Se_Railway I’ve just encountered possibly the most convoluted refund system ever put in place. Bought a ticket for travel from Canterbury to Sittingbourne this morning for £10.10, was subsequently offered a lift to work from a colleague and approached the ticket office for a...
customers throw in the towel and give up. I shall not. I look forward to hearing back from someone at @Se_Railway who might be able to explain what on earth is going on.
process. Oh, and I was informed that there would be a £10 admin charge for the whole process anyway. Considering whether the whole process is worth the 10p I’d actually be refunded but I have a feeling this is why they make the process so complicated; so that unfortunate...