URGENT COMPLAINT: Unacceptable Color Issue/Chipping on New Samsung Galaxy Z Fold 7 ([JetBlack]) - Device Value \approx 1.7 Lakhs
Dear Samsung Customer Service Team,
I am writing to express my severe disappointment and register a formal complaint regarding a significant color defect on my new Samsung Galaxy Z Fold 7.
I purchased this premium device on [30-07-2025] from [Retailer Name : Mobile Zone, Morbi (Gujarat)]. The device details are as follows:
* Model: Samsung Galaxy Z Fold 7
* Color: [Jet Black]
The issue is that the [JET BLACK, e.g., anodized coating is chipping/peeling, a specific discoloration has appeared, or paint is flaking] on the [All over Body Parts, e.g., side rails, near the power button, around the USB-C port]. This has occurred despite meticulous and careful use and no drops or physical damage. The phone has been primarily used with a protective case since day one.
It is completely unacceptable that a flagship device with a premium price point of approximately 1.7 Lakhs INR exhibits such a fundamental manufacturing or quality control flaw, especially so soon after purchase. This is not merely a superficial cosmetic issue; it represents a serious lapse in the expected quality standards for a product of this caliber and price.
I demand a proper, definitive solution to this problem, which is clearly a product defect. My expectation is one of the following:
* Immediate replacement of the device with a new, defect-free unit.
* A complete and full repair by an official Samsung Service Centre, using factory-standard materials, with a guarantee that this specific defect will not recur.
I require a response and a clear action plan within 48 hours of this email. Should an appropriate resolution not be immediately offered, I will be forced to escalate this complaint to the highest levels, including consumer protection forums and social media, to draw attention to the poor quality control of your top-tier products.
I have attached copies of the purchase invoice and photographic evidence of the defect for your immediate review.
I look forward to your prompt attention and a satisfactory resolution.
Sincerely,
[Jay Kakkad]
[28, Suryday Complex, Para Bazar, Opp. SBI Bank, Morbi - 363 641 (Gujarat)]
Attachments:
* Purchase Invoice
* Photos of the Color/Chipping Issue
#samsung #samsungcare #samsungindia #fold7 #galaxyfold7 #samsungfold7problem #fold7chippingissue #fold7colourissue
URGENT COMPLAINT: Unacceptable Color Issue/Chipping on New Samsung Galaxy Z Fold 7 ([JetBlack]) - Device Value \approx 1.7 Lakhs
Dear Samsung Customer Service Team,
I am writing to express my severe disappointment and register a formal complaint regarding a significant color defect on my new Samsung Galaxy Z Fold 7.
I purchased this premium device on [30-07-2025] from [Retailer Name : Mobile Zone, Morbi (Gujarat)]. The device details are as follows:
* Model: Samsung Galaxy Z Fold 7
* Color: [Jet Black]
The issue is that the [JET BLACK, e.g., anodized coating is chipping/peeling, a specific discoloration has appeared, or paint is flaking] on the [All over Body Parts, e.g., side rails, near the power button, around the USB-C port]. This has occurred despite meticulous and careful use and no drops or physical damage. The phone has been primarily used with a protective case since day one.
It is completely unacceptable that a flagship device with a premium price point of approximately 1.7 Lakhs INR exhibits such a fundamental manufacturing or quality control flaw, especially so soon after purchase. This is not merely a superficial cosmetic issue; it represents a serious lapse in the expected quality standards for a product of this caliber and price.
I demand a proper, definitive solution to this problem, which is clearly a product defect. My expectation is one of the following:
* Immediate replacement of the device with a new, defect-free unit.
* A complete and full repair by an official Samsung Service Centre, using factory-standard materials, with a guarantee that this specific defect will not recur.
I require a response and a clear action plan within 48 hours of this email. Should an appropriate resolution not be immediately offered, I will be forced to escalate this complaint to the highest levels, including consumer protection forums and social media, to draw attention to the poor quality control of your top-tier products.
I have attached copies of the purchase invoice and photographic evidence of the defect for your immediate review.
I look forward to your prompt attention and a satisfactory resolution.
Sincerely,
[Jay Kakkad]
[28, Suryday Complex, Para Bazar, Opp. SBI Bank, Morbi - 363 641 (Gujarat)]
Attachments:
* Purchase Invoice
* Photos of the Color/Chipping Issue
#samsung #samsungcare #samsungindia #fold7 #galaxyfold7 #samsungfold7problem #fold7chippingissue #fold7colourissue
URGENT COMPLAINT: Unacceptable Color Issue/Chipping on New Samsung Galaxy Z Fold 7 ([JetBlack]) - Device Value \approx 1.7 Lakhs
Dear Samsung Customer Service Team,
I am writing to express my severe disappointment and register a formal complaint regarding a significant color defect on my new Samsung Galaxy Z Fold 7.
I purchased this premium device on [30-07-2025] from [Retailer Name : Mobile Zone, Morbi (Gujarat)]. The device details are as follows:
* Model: Samsung Galaxy Z Fold 7
* Color: [Jet Black]
The issue is that the [JET BLACK, e.g., anodized coating is chipping/peeling, a specific discoloration has appeared, or paint is flaking] on the [All over Body Parts, e.g., side rails, near the power button, around the USB-C port]. This has occurred despite meticulous and careful use and no drops or physical damage. The phone has been primarily used with a protective case since day one.
It is completely unacceptable that a flagship device with a premium price point of approximately 1.7 Lakhs INR exhibits such a fundamental manufacturing or quality control flaw, especially so soon after purchase. This is not merely a superficial cosmetic issue; it represents a serious lapse in the expected quality standards for a product of this caliber and price.
I demand a proper, definitive solution to this problem, which is clearly a product defect. My expectation is one of the following:
* Immediate replacement of the device with a new, defect-free unit.
* A complete and full repair by an official Samsung Service Centre, using factory-standard materials, with a guarantee that this specific defect will not recur.
I require a response and a clear action plan within 48 hours of this email. Should an appropriate resolution not be immediately offered, I will be forced to escalate this complaint to the highest levels, including consumer protection forums and social media, to draw attention to the poor quality control of your top-tier products.
I have attached copies of the purchase invoice and photographic evidence of the defect for your immediate review.
I look forward to your prompt attention and a satisfactory resolution.
Sincerely,
[Jay Kakkad]
[28, Suryday Complex, Para Bazar, Opp. SBI Bank, Morbi - 363 641 (Gujarat)]
Attachments:
* Purchase Invoice
* Photos of the Color/Chipping Issue
#samsung #samsungcare #samsungindia #fold7 #galaxyfold7 #samsungfold7problem #fold7chippingissue #fold7colourissue
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