Into the 5th day now and @lunarpages support has been gone quiet again for more than 18 hours. Our services have still not been restored to where they were on 5 days ago!
@Lunarpages blocking acccess means we cannot fix anything.
We have requested that access to the account be reinstated ASAP so that changes can be made - support goes silent.
Saga continues. 48 hours and counting of having @Lunarpages ransoming access to the account, with no viable method of logging into account to try to resolve issues. Poor support response times to the UNRELATED ticket doesn't help.
So @Lunarpages has held the server ransom for 24 hours (blocked all access) yet doesn't offer solution(s) to resolve issues despite contacting support. #webhosting#notfair#poorservice
Again a lack of professionalism from @Lunarpages . They expect you to respond and make changes immediately (threaten suspension) yet they take their time responding to our responses. When they do respond, their methods for resolving don't work. #kettleblack#webhosting