jay gokani

L&OD Professional. Ambitious. Foodie. Travel. Wonderer.

[jay gokani @jaygokani2004]

@airindia enroute to delhi from Mumbai AI 866, the aircraft has become old. Seat back rest u can feel the frame as its just pence of cloth over fit. Even even your bottom will feel hardness. pouch across is torn. Aren’t we supposed to refurbish seats once few years

[jay gokani @jaygokani2004]

@RFhospital in overly following procedures and rules , you’ll have for sure lost your human touch.

[jay gokani @jaygokani2004]

@TataCompanies @RNTata2000 @airindia unbelievable making 92 year old lady wait.

[ami somaiya @amihsomaiya]

@airindia you don’t need a revamp
You need to shut down.
Vasant Ganatra (female 93) Business Class on AI - 130
Waiting to be attended to after over 75 mins of arrival !
Unbelievable….

[jay gokani @jaygokani2004]

So Himanshu Thareja connects with me, acknowledged the problem and is gonna make sure that I know if the car gets available or search a similar one for me. Thanks Himanshu.

[jay gokani @jaygokani2004]

@myspinny extremely disappointing 1st experience. Booked home test drive, driver on the way - middle of journey he turned back saying other customer booked !!! Very unprofessional

[jay gokani @jaygokani2004]

So two times a request for call back on honda website and still no one calls @HondaCarIndia #aryahondaprabhadevi seems a bit busy there

[jay gokani @jaygokani2004]

@LGIndia bad experience with new washing machine. Service manager number not reachable & customer service not helpful at all. @LGIndiaConnect

[jay gokani @jaygokani2004]

Can someone alleast drive review for new seltos IVT variant @MotorOctane @cnbshowndtv @autocarindiamag @odmag @thecarguide

[jay gokani @jaygokani2004]

Super super !! Lovely synchronisation

[anand mahindra @anandmahindra]

The World is indeed round. Things come full circle. 76 years after wresting our freedom from the British, an Indian CONDUCTS their finest orchestra in a tribute to our Independence. 🇮🇳🇮🇳🇮🇳  No better to wish you all a very Happy Independence Day

[jay gokani @jaygokani2004]

12th August 6E908 mum to Chennai @IndiGo6E - Thank you for making the flight memorable for my 4 yrs. old son Kaveer. He enjoyed interacting with cabin crew #Ankita and captain #Rahul and first person #Soumya. Assuming I got the names right :) was super experience for him.

[jay gokani @jaygokani2004]

@VisitDublin Hands down !! #Thespire is the only main one

[jay gokani @jaygokani2004]

@FasBeam Toyota Yaris hatch

[jay gokani @jaygokani2004]

@KARISHMAK_TANNA u have killed it in Scoop ! Salute

[jay gokani @jaygokani2004]

+ @StarbucksIndia he gave me a business strategy on how to approach pricing. No angle of customer centricity. My ? - have supply chain cost, raw materials etc. all have risen so much that price hike is 48% ?
I am already looking for alternative. Bad decision @Starbucks

[jay gokani @jaygokani2004]

So @StarbucksIndia has raised coffee beans price from 750Rs/ 250 grams directly to 1100Rs/250 grams. 48% hike directly
I wrote to cust care showing disappointment as am a regular buyer. get a response from Yuvraj giving how pricing strategy works (market dynamics supply chain)

[jay gokani @jaygokani2004]

So @StarbucksIndia has raised coffee beans price from 750Rs/ 250 grams directly to 1100Rs/250 grams. 48% hike directly
I wrote to cust care showing disappointment as am a regular buyer. get a response from Yuvraj giving how pricing strategy works (market dynamics supply chain)

[jay gokani @jaygokani2004]

@ugpian @MotorOctane Thought swift is now not premium but pricing wise gotten too expensive. Purely because company now has added so many different models before it.

[jay gokani @jaygokani2004]

Just had a call with customer care of @mahanagargas So surprised with the kind of support and customer service received. was A1. So happy. One call all explanation and resolution given. Other providers have a lot to learn !! Spoke to Atif.
#customerexperience #CustomerService

[jay gokani @jaygokani2004]

Any reason why you’ll are not reviewing new Honda city 2023. Looks like a conscious decision @MotorOctane @ashishmasih1 @carguideph

[jay gokani @jaygokani2004]

Got and placed my order , then walked up and reminded too @RadissonBlu Mumbai international airport

[jay gokani @jaygokani2004]

@RadissonBlu Mumbai international airport !! Here for an event and wanted to have a quick drink and struggled with the ground floor cafe people busy doing their own stuff as it was full time between lunch and snacks !!! #customerexperience ??

[jay gokani @jaygokani2004]

@RadissonBlu Mumbai international airport !! Here for an event and wanted to have a quick drink and struggled with the ground floor cafe people busy doing their own stuff as it was full time between lunch and snacks !!! #customerexperience ??