Jay A. Patel

I like software to be usable, reliable, and performant (in that order). I wake up to nudge the world forward in that direction. Currently working on @AskHerald.

[Jay A. Patel @jayisms]

@GRG11 Thanks Raja!

[Jay A. Patel @jayisms]

Big news: We're now live with Herald launch on ProductHunt today! Would appreciate your support and feedback Herald today: https://t.co/H0vjGAouxw.

[Jay A. Patel @jayisms]

@votecapgood @visakanv why dont twitter have red check? they losing people to parler because of blue checks only.

[Jay A. Patel @jayisms]

So I suck at them social medias. I wrongly scheduled this tweet 5 days too late. We launched on ProductHunt last Friday. Fortunately, we still had a great launch and finished the day as the #3 app of the day.

If you haven't checkout Herald, please do: https://t.co/7SJsC8rY8y

[Jay A. Patel @jayisms]

@netlifystatus Outage? Seeing lots of "11:29:32 AM: info There appears to be trouble with your network connection. Retrying..." in build logs and then timing out after 30m

[Jay A. Patel @jayisms]

@votecapgood I am jay -isms. FYI.

[Jay A. Patel @jayisms]

Pretty awesome how their customers feel so positively about @searchlight_ai. Love the specificity of the question they ask their customers: what they can do to improve by 1 point.

[Herald @AskHerald]

I recently learnt from @kerryxwang and @AnnaXWang what their team at @searchlight_ai does to make a customer say that "Searchlight is a part of [our] company rather than two different companies." Read more about how Searchlight earns customer trust at https://t.co/RjurNot57W

[Jay A. Patel @jayisms]

@NetlifySupport @netlifystatus Ok, by some luck, we were able to publish an update to the Chrome webstore already. As in, Google didnt flag our update for a manual review. All good now ;-) But please do not say in bold that that things "will continue to operate" -- encourage us to read the details!

[Jay A. Patel @jayisms]

@NetlifySupport @netlifystatus This is Chrome extension limitation. It won't hotload code from a non-whitelisted domains (to get it whitelisted takes a few days).

[Jay A. Patel @jayisms]

@NetlifySupport @netlifystatus But your announcement said "It’s important to note all of your existing sites will continue to operate properly using their current URLs." Even says so here now: https://t.co/pqeAioKh5L. You obviously did not think of all corner cases or allow us to test this before hand!

[Jay A. Patel @jayisms]

@netlifystatus Hmmm you can't just fwd *.netlify.com to *.netlify.app. This breaks our Chrome extension that hotloads code from that specific domain. We need to publish a new version to Chrome webstore to unbreak this. The approval takes a few days. Can you not fwd?

[Jay A. Patel @jayisms]

@gabe_ragland Congrats on the db integration Gabe!

[Daryna Kulya @darynakulya]

@jayisms Great post and thanks for mentioning us, Jay!

[Jay A. Patel @jayisms]

Wrote up my thoughts on how a weekly changelog is helping us move fast: https://t.co/gdQtTxhtzS. Does your team use a fixed-interval changelog? Pros? Cons?

[Ben Orozco @benoror]

@jayisms These come in the top of my mind: @airtable @zeithq @NotionHQ @SlackHQ

[Jay A. Patel @jayisms]

@chrismessina @viggy28 Chris - nice collection of commentary on release notes. BTW, I am also ex-Uber though not sure if our paths crossed. Working on @AskHerald now and we're using a changelog-oriented development philosophy. Just wrote about it here: https://t.co/gdQtTxhtzS.

[Jay A. Patel @jayisms]

What are some good product changelogs? Looking for some inspiration.

[Jay A. Patel @jayisms]

One of my best Userstand conversations so far!

[Herald @AskHerald]

Had the privilege to speak with @brexHQ Head of Customer Experience Lucas Parelius recently. I learnt how a first principles approach helps Brex delight their customers with an A+ experience. Check it out on the Userstand blog: https://t.co/pdYHOQ06LG

[Jay A. Patel @jayisms]

@collinmathilde And we love making the Front Plugin - great dev platform. Herald (@AskHerald) is the best tool for teams to collect, tag, share, and analyze user feedback to make data-driven decisions. Reach out if anyone reading would like to get an invite.

[Herald @AskHerald]

Herald co-founders @jayisms and @nilkanth spoke with 50+ companies to figure out how they "make something people want." A summary of learnings from customer-oriented companies like Brex, Notion, Gem, Tandem, and more now at https://t.co/ySG76yEtXc.