Jay

[Jay @jaykelawala]

@iamSarkar94 @fayyaz_motani @JaspreeitKaur @bradyafr It's on indian social media 😆

[Jay @jaykelawala]

@IndiaPostOffice The article was delivered yesterday evening, so my complaint is now resolved.
Thank you very much for your help and support for looking into this issue. :)

[Jay @jaykelawala]

@IndiaPostOffice
Concerned about two Speed Post deliveries. JA630215939IN marked as delivered on 03/05/24, but not received. Complaint No: 2003769090. Need prompt attention.
Prior JA440164706IN from Oct 2023 is lost, no details on the portal. This is a serious lapse from postman

[Jay @jaykelawala]

@IndiaPostOffice What max the customer care was able to do was to create another complaint : 2003771627

Complaints are falsely and forcefully closed and customer care is not helping...

[Jay @jaykelawala]

@IndiaPostOffice I got this false response,please look into it:
Please refer to your complaint no. 2003769090. The complaint has been settled with the following remarks:
" 03.05.2024 19:41:15 Item Delivered Dunkirk lines S.O PO24403118000 ".

Noida BNPL SP Hub"

[Jay @jaykelawala]

@IndiaPostOffice Thank you for your prompt response. I hope to receive the critical article as it is missed twice.

[Jay @jaykelawala]

@SonyLIV DON'T COPY PASTE "
All our current subscription packs have the same policy of serving ads. Click here https://t.co/XW2z7IsauB to see the pack details mentioning that ads will be served on Live Sports, channels & Reality TV Shows."... RATHER STEP UP AND REACHOUT TO CUSTOMERS..

[Jay @jaykelawala]

@SonyLIV can you share the escalation Matrix

[Jay @jaykelawala]

@SonyLIV Just one word..."pathetic"

Do you guys really want your premium customers to view programs or ads?

Forced ads in recorded episodes of shark tank...audio/video skips...feels like I am watching an adware streaming app earning money from ads.

[Jay @jaykelawala]

@SonyLIV I know you wont help so share me appropriate escalation matrix. note: never ever share whatsapp chat details as your "busy executives" NEVER SHOW UP!!!!

[Jay @jaykelawala]

@SonyLIV first of all ads pop up inappropriately at fixed intervals in time frames which really mess up the viewing experience. I have seen even frames skipping while ads were bantered. Second. It takes a while to buffer!! Pity on how you guys are screwing up customer viewing experience.

[Jay @jaykelawala]

@SonyLIV It is not. I never had any ads in the shark tank "recorded" episodes. The ads have been forced recently.
Also a note to your team...Ask the dev team not to force and abrupt the episodes without proper editing.
It looks ugly the way ads are forced in the episode.

[Jay @jaykelawala]

@HarishPhani @SonyLIV I would not be surprised if we see @sonyliv coming up with more premium packages ...call it super premium/uber premium ...with all gimmicky stuffs like Ad-free/ 4k / screen share..😁

[Jay @jaykelawala]

@HarishPhani @SonyLIV @SonyLIV has now active premium subscriber base on OTT platform so now it is playing all the market gimmicks for revenue in the name of implicit *T&C...

[Jay @jaykelawala]

@SonyLIV @HarishPhani Never mention 8591975331 in your support contact list as it never works.
Support does not mean putting a dummy chatbot only be texting "team is busy" and then gone....!

[Jay @jaykelawala]

@SonyLIV Why no response

[Jay @jaykelawala]

@SonyLIV Started getting ads in my premium subscription. FYI these programs are not live ones. Please fix it asap.

[Jay @jaykelawala]

@SonyLIV Expected response
Reiterating for the 3rd time - don't act like a dummy and do a copy paste stuff. I want an escalation as I ads are forcefully pushed in "recorded" episodes since last couple of days only.

[Jay @jaykelawala]

@SonyLIV Are we checking and fixing the issue?

[Jay @jaykelawala]

@SonyLIV I said earlier and will reiterate.... I have started getting ads in recorded shows only.
Please refrain from copy paste stuff and help your premium customers.

[Jay @jaykelawala]

@SonyLIV Creating dummy chat bots don't help where you guys are simply not approaching customers.