John Campanale

Retired

[John Campanale @jcampanale]

@IHGCorporate @IHGOneRewards @HIExpress @Chase Was to stay @ Holiday Inn Express & Suites Fernandina Beach Amelia Island last night, 4/10 for a quick getaway with my wife. No issues booking through IHG's website; used our Chase Reward Night.

[ForAmerica @ForAmerica]

@EricLDaugh 🧐

[John Campanale @jcampanale]

@AskSynchrony I have sent a PM

[John Campanale @jcampanale]

@Lowes @MarvinREllison I have an issue and haven't been able to figure out how to resolve it. Purchased an appliance pkg on 4/4/26, and there is still NO firm delivery date. The kicker is that it looks like the statement will be due before the appliances arrive!! The store's only options are to wait it out or refund/rebill, but that will push back the delivery even more, and they cannot guarantee the pricing will be the same. Any thoughts? @AskSynchrony @synchrony has been no help as well.

[John Campanale @jcampanale]

@mcshernj @IHGService @Chase @IHGCorporate @IHGOneRewards @HIExpress So after hearing crickets, we'll be leaving the @HolidayInn chain soon.

[John Campanale @jcampanale]

@IHGCorporate @IHGOneRewards @HIExpress @Chase Was to stay @ Holiday Inn Express & Suites Fernandina Beach Amelia Island last night, 4/10 for a quick getaway with my wife. No issues booking through IHG's website; used our Chase Reward Night.

[John Campanale @jcampanale]

What is really sad is that @IHGOneRewards never ever responded to anything! In fact, I don’t even think that @HIExpress ever answered either ! At this point it looks like we will be leaving the @IHGCorporate family. So sad that after 17+ years they don’t care able their customers ☹️

[John Campanale @jcampanale]

Well, I left a response to their DM and I haven’t heard from them in at least 24 to 36. Maybe it’s already been 48 hours. So what I can see is it looks like they really don’t care to find out what really happened. They just wanna follow the script, and that will be my reason to check out.

[John Campanale @jcampanale]

@IHGService I have left a DM. We’ll see what they have to say. So far, we have been really disappointed with the responses and actions so far ☹️ @IHGCorporate

[Steak 'n Shake @SteaknShake]

Starting June 1, all our Steakburgers will be made with 100% grass-fed, grass-finished beef.

America deserves the best!

We see it as our job to try to give you the best.

It is up to our customers to decide what's healthy for them.

We believe in freedom — the freedom to choose. 🇺🇸

[John Campanale @jcampanale]

@IHGService If you lookin your DMs I’ve left this info multiple times. If you have another way for me to send you information, please note it. @IHGService @IHGCorporate

[John Campanale @jcampanale]

@mcshernj @IHGService @Chase I will try. We’re at a loss of how bad their customer service has become. We are seriously looking at leaving the @IHGCorporate family

[John Campanale @jcampanale]

@mcshernj @IHGService @Chase I’m glad that they were able to finally work something out for y’all. Nothing back from @IHGService about my problem! :(

[John Campanale @jcampanale]

@IHGService @mcshernj @Chase I have replied via DM multiple times, hopefully someone will look into it.

[John Campanale @jcampanale]

@IHGService Is anyone looking at DM's? I was asked to DM y'all and haven't heard anything back!!

[John Campanale @jcampanale]

@IHGService @mcshernj @Chase I have replied via DM multiple times, hopefully someone will look into it.

[John Campanale @jcampanale]

I agree 100%, we wanted a nice little getaway and ended up having to drive all the way back to the house at the end of the evening after spending 2 1/2 hours in the hotel parking lot trying to convince @IHGService @HIExpress @IHGCorporate and @IHGOneRewards. The scam company @_hiexpress_hq had no issues getting back with me and trying to give me money. Of course it was a scam but at least they listened.

[John Campanale @jcampanale]

@mcshernj @IHGService They seem to be able to respond to you, but I've left numerous DMs, and they've never responded to my DMs @IHGService.

[John Campanale @jcampanale]

@IHGService I have sent a DM, Thank you!!

[John Campanale @jcampanale]

@IHGService @mcshernj And so @@IHGService has not even been willing to contact me yet

[John Campanale @jcampanale]

That was me that was / still having the horrible customer service. The customer service has been so poor that it looks like I’m going to be retiring my IHG account and moving to another hotel train after being with IHG since 2009 in a platinum elite member as well. I guess platinum elite doesn’t mean anything anymore. I’m sure another hotel chain would be happy to get my business and would be happy to give me a lot of points to join them specially to use their credit card.

[John Campanale @jcampanale]

That was me that was / still having the horrible customer service. The customer service has been so poor that it looks like I’m going to be retiring my IHG account and moving to another hotel train after being with IHG since 2009 in a platinum elite member as well. I guess platinum elite doesn’t mean anything anymore. I’m sure another hotel chain would be happy to get my business and would be happy to give me a lot of points to join them specially to use their credit card.