jc

Technology Enthusiast, Solutions Architect, Passionate about Music (any kind that sounds good) and Movies (horror and thrillers)

[jc @jchundevalel]

@TMobileHelp @TMobile @Costco What a freaking nightmare. 10+ years with #ATT, decided to switch to #TMobile, got 4 phones from Tmobile online (Costco) - 3 # ports and 1 new. Trying to get them activated. close to 4 hrs on the phone, a trip to Costco, no luck. #TmobileSucks

[jc @jchundevalel]

@Disney @DisneyPlus @DisneyPlusHelp

2 years since a @disneyplus e-giftcard purchase from off site. No luck in redemption. see images of error and customer support chat #Disney #DisneyPlus
Is your software team that bad?
#CustomerService #Giftcard #Fraud

[jc @jchundevalel]

@DisneyPlusHelp @DisneyPlus

[jc @jchundevalel]

@disneyPlus @Disney @hulu_support Here is what your customer service says on chat! Broken website that prevents gift card redemption, yet #DisneyPlus continues to sell e-gift cards. Bought $200 in 2024 and still waiting to redeem. BS software development team.

[jc @jchundevalel]

@DisneyPlusHelp @DisneyPlusHelp seriously - that's all you can say after seeing the screenshots of your customer support chat?

[jc @jchundevalel]

@NBCNews @FoxNews @CNN @ABC @DisneyPlus @Disney

Please carry this story of gift card fraud #disney #disneyplus

[jc @jchundevalel]

@disneyPlus @Disney @hulu_support Here is what your customer service says on chat! Broken website that prevents gift card redemption, yet #DisneyPlus continues to sell e-gift cards. Bought $200 in 2024 and still waiting to redeem. BS software development team.

[jc @jchundevalel]

@DisneyPlusHelp

[jc @jchundevalel]

@DisneyPlusHelp

[jc @jchundevalel]

@DisneyPlusHelp

[jc @jchundevalel]

@DisneyPlus @Disney this is getting funny:

representative: Hi our higher level of support will try to redeem your gift card on your behalf, would you like to input it on your current Disney account right?
#DisneyPlus #Disney

[jc @jchundevalel]

@DisneyPlusHelp

[jc @jchundevalel]

@NBCNews @FoxNews @CNN @ABC @DisneyPlus @Disney

Please carry this story of gift card fraud #disney #disneyplus

[jc @jchundevalel]

@DisneyPlusHelp

[jc @jchundevalel]

@disneyPlus @Disney @hulu_support Here is what your customer service says on chat! Broken website that prevents gift card redemption, yet #DisneyPlus continues to sell e-gift cards. Bought $200 in 2024 and still waiting to redeem. BS software development team.

[jc @jchundevalel]

@DisneyPlusHelp

[jc @jchundevalel]

@Disney @DisneyPlus @DisneyStudios @hulu @hulu_support

#DisneyPlus - you have held my hard-earned $200 hostage for almost 2 years now and still your website is broken. And your reps give me the runaround!
#DisneyPlus #Hulu #DisneySucks

[jc @jchundevalel]

@DisneyPlus @Disney this is getting funny:

representative: Hi our higher level of support will try to redeem your gift card on your behalf, would you like to input it on your current Disney account right?
#DisneyPlus #Disney

[jc @jchundevalel]

@NBCNews @FoxNews @CNN @ABC @DisneyPlus @Disney

Please carry this story of gift card fraud #disney #disneyplus

[jc @jchundevalel]

@disneyPlus @Disney @hulu_support Here is what your customer service says on chat! Broken website that prevents gift card redemption, yet #DisneyPlus continues to sell e-gift cards. Bought $200 in 2024 and still waiting to redeem. BS software development team.

[jc @jchundevalel]

@Disney @DisneyPlus @DisneyStudios @hulu @hulu_support

#DisneyPlus - you have held my hard-earned $200 hostage for almost 2 years now and still your website is broken. And your reps give me the runaround!
#DisneyPlus #Hulu #DisneySucks

[jc @jchundevalel]

@Disney @DisneyPlus @DisneyStudios @hulu @hulu_support

#DisneyPlus - you have held my hard-earned $200 hostage for almost 2 years now and still your website is broken. And your reps give me the runaround!
#DisneyPlus #Hulu #DisneySucks

[jc @jchundevalel]

@MichelinUSA A company that stands by its products and customers always thrives! Thank you #Michelin for being super responsive and expeditious about my concerns. Your customer service team was #awesome. Special #kudos to Maria who handled my case! #MichelinRocks #CustomerSupport

[jc @jchundevalel]

@DisneyPlus @DisneyPlusHelp @Disney Is someone going to help me get my $200 back? I guess you are now in the silent mode!!! #disneyPlus #disney #DisneyGiftCard

[jc @jchundevalel]

@DisneyPlus @DisneyPlusHelp @Disney Is someone going to help me get my $200 back, or just continue giving me the run around? #Disney #DisneyPlus
@cnn @NBCNews please carry this story - several instances of #DisneyPlus gifts cards that cannot be redeemed and no help!

[Disney+ Help @DisneyPlusHelp]

@jchundevalel Hey! Sorry for the inconvenience! We're so sorry to hear this was your experience! We assure you we take viewer feedback very seriously, so we appreciate you sharing these details with us. We'll be sharing your feedback with the relevant teams for review.

[jc @jchundevalel]

@DisneyPlusHelp @DisneyPlus @DisneyPlusHelp do what you want, but the heck is my $200? I need my money back!! #disney #disneyplus

[jc @jchundevalel]

@DisneyPlusHelp @Disney @DisneyPlus Is someone going to respond? I have spent countless hours on chat and phone with your support with absolutely no results. I was sent a replacement gift card that was supposed to work, but even that's the same #BullShit.
#disney #DisneyPlus

[jc @jchundevalel]

@DisneyPlusHelp @Disney @DisneyPlus Shame on you #disney #DisneyPlus - I was offered a replacement gift card and see what happens when I try to redeem it!!! The amount shows up correctly ($200), but it cannot be redeemed. Same error since mid-2024!! #classaction

[jc @jchundevalel]

@DisneyPlusHelp @Disney @DisneyPlus Shame on you #disney #DisneyPlus - I was offered a replacement gift card and see what happens when I try to redeem it!!! The amount shows up correctly ($200), but it cannot be redeemed. Same error since mid-2024!! #classaction

[jc @jchundevalel]

@DisneyPlusHelp @DisneyPlus any updates on this???

[jc @jchundevalel]

@DisneyPlusHelp I'm still waiting for an email or a response from you as to why I'm unable to redeem $200 GC. I have spent over 3 hours with your support team 2 days ago and was promised an email within 24 hours. Its now 48 hours and no email yet.

https://t.co/IFtxCzhcmn

[Disney+ Help @DisneyPlusHelp]

@jchundevalel Hello! Apologies for the inconvenience! We can investigate further if you connect with us via chat/phone here: https://t.co/Pc9tevUErF. We'll take a closer look.