@MCRMetrolink Surely there’s a way for your systems to identify cards tapped in at the affected stations during the affected times, and those cards be refunded? It’s time consuming to have to call to claim a refund for something that’s not the fault of the customer
pov: ur in starbucks and someone brings back an eggnog latte they bought two days ago and have kept in the fridge ever since because they “didn’t like it”