Jean Chang

[Jean Chang @jeanchang]

@HelloLanding How will you be reaching out to me? I have not received any message via twitter or email, and I have also not received a phone call either.

[Jean Chang @jeanchang]

Hi @HelloLanding - I have been on the phone for 14 hours+ in the last 3 weeks trying to resolve a billing discrepancy because customer service refuses to let me speak directly with the billing team. I’m frustrated and would like to speak to somebody who can actually help.

[Jean Chang @jeanchang]

@HelloLanding

[Jean Chang @jeanchang]

@HelloLanding I spent the last two days driving to get to my unit today and find it in disarray-missing door handle, nails strewn, and no bedding. I was told you will only cover $91 for a hotel, which is impossible to find and should not be my responsibility!

[Jean Chang @jeanchang]

@HelloLanding

[Jean Chang @jeanchang]

@HelloLanding

[Jean Chang @jeanchang]

@HelloLanding