Jeff Pasquale

Coloradan, Husband, Father, Brother, Author, Speaker, Leadership Guide, Runner, & Eternal Optimist!

[Jeff Pasquale @jeff_pasquale]

@XfinitySupport will someone please respond to the DM? It's been 45 minutes.

[Jeff Pasquale @jeff_pasquale]

@XfinitySupport why does it take over 5 minutes to get an answer (that's not even correct), and then another 5 for another response? all we want is some professional assistance and we're getting bots.

[Jeff Pasquale @jeff_pasquale]

@XfinitySupport this entire system is designed to take your money and never have to talk to you.
Meanwhile we are on the DM taking to bots who drag on conversations for hours and never fix anything.

[Jeff Pasquale @jeff_pasquale]

@XfinitySupport Help please. Xfinity canceled our service, said we canceled it (not true) and reinstated at a higher rate plan (that's fraud). Now there are billing problems even though we are on autopay. Please help.

[Jeff Pasquale @jeff_pasquale]

@XfinitySupport Is there anyone here? I need help.

[Jeff Pasquale @jeff_pasquale]

@Xfinity I need help

[Jeff Pasquale @jeff_pasquale]

@Xfinity is there a real person to talk to here?

[Jeff Pasquale @jeff_pasquale]

@FedExHelp
FedEx has changed, Pt 3. Result? Still don’t have my package b/c you cannot talk to a live person. Test it out, call their cust service. It’s an endless loop.

[Jeff Pasquale @jeff_pasquale]

@FedExHelp
FedEx has changed, Pt 2. So Fedex responds here asks for phone/email, then calls me on X. I miss call. I msg back, they say, DL Snapchat & we'll call u there. Why not my phone I ask. Crickets. FedEx used to be so good.

[Jeff Pasquale @jeff_pasquale]

@FedExHelp FedEx has changed. Have problem w/ a delivery. I ask for a manager, wait 10 minutes, told all managers have left & to call back tomorrow. FedEx a worldwide company w/no managers to speak to. What happened to this company? And their AI robot doesn't understand English?

[Jeff Pasquale @jeff_pasquale]

@cvspharmacy CVS has the worst virtual assistant I've ever encountered. As with others, it's designed to not let you speak to a real person. My prediction is they will lose business/money b/c of it. Theirs is the perfect example of bad AI.

[Jeff Pasquale @jeff_pasquale]

The difference between iteration and true innovation https://t.co/hv1sk5dt2B

[Jeff Pasquale @jeff_pasquale]

@TMobile Terrible coverage and raising your rates. Nice combo. Thanks.

[Jeff Pasquale @jeff_pasquale]

https://t.co/oP2CAoE9Ju

[Jeff Pasquale @jeff_pasquale]

@wdavidotaylor Done!
Well deserved.

[Jeff Pasquale @jeff_pasquale]

@USAA USAA claims to support vets but all we have experienced is large increases in premiums with no tickets or claims and super low mileage. Seems like you’re taking advantage of vets for marketing purposes but make no effort or offer suggestions to keep prices low.

[Jeff Pasquale @jeff_pasquale]

@wdavidotaylor Thank you David!
I’ll watch to see if they are eventually offered.

[Jeff Pasquale @jeff_pasquale]

@cvspharmacy Why do your pharmacies have phones if no one answers them. Great AI verbal responses but no action. Meanwhile, someone who is sick can't be helped. Is CVS having trouble keeping up? What is going on? Why won't someone help?

[Jeff Pasquale @jeff_pasquale]

Writers’ alert…😀 ⁦@austinkleon⁩