JeffBrowning

Product & Marketing leader, startup advisor, 25 yr tech vet, with an appetite for disruption. Husband, father, coach, adventure junkie.

[JeffBrowning @JeffBrowning]

After years of reading and following @sethgodin ‘s work, I continue to be amazed by his perception, clarity, and generosity. Need a spark of inspiration or a tether to get grounded? Yet another great talk with the one and only @TimFerrissShow

https://t.co/scdLpHAh9F

[Brian Solis @briansolis]

At a press conference for the iPhone, Steve Jobs was asked about his message to competitors. His answer was a masterclass in #CX and customer-centric #innovation.

A member of the press asked, "Do you think RIM should be worried and what is the message for them?"

Jobs replied, "You should go ask them, I have no idea what they..."

"What is the message that you're sending them," she presses again.

Steve put the spotlight right where it needed to be, customers. "We're not sending them a message, we're sending customers a message and developers a message that we're going to try to serve their needs. We went around asked a lot of enterprise customers what they wanted. And that's where we got our list from. We didn't make it up ourselves," he responded, passionately.

The only way to way to become a "customer company" is to put the customer in front of strategic decisions because you know and represent them.

[Peter Yang @petergyang]

Tony Fadell co-created the iPhone.

In his book, Build, he explains why product management and product marketing should be the same role.

"Your messaging is your product. The story you're telling shapes the thing you're making."

I've always believed this as someone who did both.

[JeffBrowning @JeffBrowning]

@jasonrahm @joepruitt @devcentral Wow! The more amazing thing is if you look closely, @jasonrahm is not wearing gloves. What a tough guy… I’ve told that story MANY times.

[Héctor Gómez @hgomez27]

Mariners star Julio Rodriguez donates an ambulance to the Civil Defense of his hometown Loma de Cabrera, DR, and delivers toys.

@Mariners

[Greg Mason @bball2banker]

An amazing podcast from ⁦@michaelgervais⁩ & Coach Assaiante. Coaches & Parents… I encourage you to go to the 11 minute mark. It’s a reminder that we enter our children in sports at an early age for their enjoyment, teach life lessons & build confidence. … unfortunately

[Prep Baseball Washington @PrepBaseballWA]

𝕋𝕙𝕣𝕠𝕨𝕓𝕒𝕔𝕜 𝕋𝕙𝕦𝕣𝕤𝕕𝕒𝕪

Take a look back at position player & 2-way performances from the '22 #PBRFutureGames. The premier event of the year was loaded with talent from all over the country

🔗https://t.co/SN2uwuJhxN

[JeffBrowning @JeffBrowning]

San Juan Sunset.

[JeffBrowning @JeffBrowning]

@TMobileHelp I have DM’d - waiting for guidance. Would really appreciate some help getting this resolved.

[JeffBrowning @JeffBrowning]

Should it really take @TMobileHelp nearly 2 mos to unlock an iPhone that I own? 6+ support calls. Hours lost. Repeated promises to escalate. Wait 72 hrs. Try again. Painful & still getting billed. Is there someone @TMobile that can help get this resolved? I’d be grateful.

[JeffBrowning @JeffBrowning]

@TMobileHelp That was Jan 6th. 3 more calls, same promises, including this evening. Dunno. Wow. Given I own the phone and I continue to be charged for T-Mobile service and can’t use phone on new carrier (who has received the ported number)... it’s kind of a mess, right?

[JeffBrowning @JeffBrowning]

@TMobileHelp So, Apple rep and I called @TMobileHelp to explain the situation and verify that this was solely in @TMobile ‘s hands. 2hrs23min call incl support from new carrier, Apple, and @TMobile. That was a first for me! Result: promise it would be escalated/resolved in 24hrs via email. 😬

[JeffBrowning @JeffBrowning]

@TMobileHelp Fast forward to January. No change. Called my new carrier who confirmed the phone was still locked. We wondered if an Apple issue? So, he called Apple support. Apple support confirmed that they have no control over the lock - it belongs to the carriers.

[JeffBrowning @JeffBrowning]

@TMobileHelp For sequence, see other reply. But, this was “escalated to another team in a different time zone that we cannot call - can only email.” 😬 Days went by. No change. No contact despite promise of follow up call.

[JeffBrowning @JeffBrowning]

@TMobileHelp Sure. I’ll DM you my account details. In the meantime, let me provide some case notes to catch you up: last spring, we had an iPhone XR damaged beyond repair. Since I was paying ~$20/mo for insurance, I called @TMobileHelp. I was told to replace through AppleCare. Ok. Done. ✅

[JeffBrowning @JeffBrowning]

@TMobileHelp In December, we changed carriers. Existing phones paid for - $0 balance. Number ports and unlocks init’d. All fine except... that phone. You see, @TMobileHelp had not updated IMEI records. Damaged phone unlocked - not the replacement. 2 long support calls to figure out. 3-5 days.

[JeffBrowning @JeffBrowning]

Now that’s my kind of selfie. A remarkable auction underway... Can’t say enough about these heroes and especially Ed White. A courageous trailblazer of epic proportions. RIP. https://t.co/rAVSVWtRfP

[JeffBrowning @JeffBrowning]

“I know all about the wind.... It kills all of the birds.” - Future Loser

[JeffBrowning @JeffBrowning]

"Getting comfortable with ‘confused’ is a stepping stone on the path to becoming wise." - Seth Godin https://t.co/6GzqvTjo88 via @thisissethsblog << And why surrounding yourself with those comfortable with being uncomfortable should be a primary objective.

[Teresa Torres @ttorres]

“The link to recognizable company goals—and the fact the opportunity solution tree looks nothing like a Gantt chart—facilitates a healthier discussion about choices the teams are making with finite resources.” - @hopegrrr https://t.co/QtITNIEuHj #prodmgmt #ux (via @ttorres)