Jeff Connell

Dad to Colton - Seahawks, Mariners, WSU Cougars Fan - Hungry to travel the world.

[Jeff Connell @jeffconnell]

@AmericanAir @mkw_1 I think the rivet might be the more urgent issue TBH

[Jeff Connell @jeffconnell]

@AlaskaAir not a very impressive “customer service” experience…again…

[Jeff Connell @jeffconnell]

@AlaskaAir another week, another clown car experience. Booked to go BOI-GEG-SEA. BOI-GEG delayed will miss connection. Call reservations l, CSR books me on a flight “departing 10 minutes earlier,” except she read the landing time. Not even at the airport when it departs

[Jeff Connell @jeffconnell]

@AlaskaAir Yeah…

[Jeff Connell @jeffconnell]

@AlaskaAir crew times out and it’s 10:08 and we have another 30 minutes to wait (though dead head crew able to swap and fly it). What in the world is going on with Ops? I get the ATC but what is wrong with your systems and resource management? It’s really not been good.

[Jeff Connell @jeffconnell]

@AlaskaAir TUL-SEA will have dead heads and don’t have the seats they assigned. Start to move me back to GEG (now 10pm instead of 7pm). Find out TUL-SEA will have 2 seats. I’m back on, but 1:30 ATC flow delay. Fine, we board, to find out another ATC delay.

[Jeff Connell @jeffconnell]

@AlaskaAir No thanks. I did and didn’t feel it was dealt with. Thanks.

[Jeff Connell @jeffconnell]

@AlaskaAir I understand the desire to deal with complaints via DM, but you don’t seem to actually do anything with them. There were multiple people on my flight very inconvenienced by the hour delay in getting to the gate. How is that acceptable to you?

[Jeff Connell @jeffconnell]

@AlaskaAir - landed at 6:10am. Scheduled for 6:19am. Not at gate yet at 6:59am. Do you guys care about SEA gate issues? It doesn’t seem so. This is my 5th experience in the last few months.

[Jeff Connell @jeffconnell]

@AlaskaAir another day another repeated delay. QX 2326 this time, and boarded 1.5 hours ago only to be told we have a maintenance delay. Paperwork took over 30 minutes? Disappointing week with you guys. Both experience not up to standard.

[Jeff Connell @jeffconnell]

@AlaskaAir inbound on 345 this morning, “There is equipment blocking our gate and we have to wait for them to move it so we can pull in. We’re now back in line to try again - shouldn’t be more than 5-10 minutes.” How does that happen? Why do there seem to be so many issues?

[Jeff Connell @jeffconnell]

Maybe skip the boiling water…

[Bobbi @kittenaround_51]

How to not de-ice your windshield during the winter.
❄️🥶🤣

[Jeff Connell @jeffconnell]

Pathetic.

…and I agree with her sentiment, but to pivot and not hardline the answer for political cover and expediency is just another sad example of politics above moral clarity.

Pathetic.

[Evan Kilgore 🇺🇸 @EvanAKilgore]

CBS had the man who asked Charlie Kirk his last question, while still alive, to Erika Kirk's Town Hall.

He asked Erika Kirk to condemn Donald Trump's past rhetoric.

Whoever told CBS this was a good idea should be fired.

[Jeff Connell @jeffconnell]

@AmericanAir @PortofSeattle Hey American - Port says it was you guys not scheduling your gates well. What’s the real deal?

[Jeff Connell @jeffconnell]

OK…so @AmericanAir and @PortofSeattle…why might we be waiting 45+ minutes for a gate for AA3075? Why are we holding at the south end of the apron by Delta maintenance?

[Jeff Connell @jeffconnell]

@AmericanAir I would appreciate more than just that response please. What wad the reason for last nights over 1 hour wait? That doesn’t work to just use the blanket reply. Especially when your captain said blame lands squarely on the @PortofSeattle. What’s the official story?

[Jeff Connell @jeffconnell]

@AmericanAir Anything you care to share?

[Jeff Connell @jeffconnell]

@TravelAssist76 Thank you. I travel in and out of Seattle weekly and have never had that extended a wait at 11pm. Ever. Also was confused why we had to wait for one S gate for a 321 that could have been overflowed.

[Jeff Connell @jeffconnell]

@AmericanAir Yeah…someone really failed last night. Incredibly frustrating. I would love to know where the breakdown was

[Jeff Connell @jeffconnell]

Make that one hour…