Quiet dog walk this morning and something about the weather instantly transported me to @Algonquin_PP.
Birds, dew, cool breeze, warm sun.
In my mind I'm sitting on a rock, staring at the water, drinking bad coffee. It's perfect.
The woods are calling and I must go.
(Old pic)
Good 🧵on why 5 whys doesn't always work for complex problems.
❤️ the idea of swapping out the 2nd why for "what else?"
Why are users leaving?
Because it's slow.
Ok. What else could make users leave?
I’ve never felt comfortable with the “Five Whys” approach to identifying problem root causes.
Let me tell you why.
The approach is that you ask why 5 times.
The first why gets you a immediate cause of the problem.
The 2nd tells you what causes that immediate cause.
1/
Her energy is incredible, can't help but smile.
@alisa_amador, 2022 Tiny Desk Contest Winner. First Tiny Desk with an audience in over 800 days. https://t.co/A70irSdz38