@AmericanAir it’s really unfortunate that you are not refunding money for trips that we can not take at the moment. You attempt at customer service is an insult to your customers.
@AmericanAir Do better. Every other company has fully refunded my money and didn’t just offer a credit. Not every customer can just reschedule a trip. The restaurant industry is suffering enough and to have a large company like you say “Oh well!” Is just salt in the wound.