2/2 Shoutout to Zadonnia and Dayana, who handled the situation with grace and kindness, while the customer called them idiots, and finally bitches. @marriott, kudos to these ladies.
1/2 3 days of flight cancellations at LGA, everyone is ragged. My company puts me at the @Marriott LGA, which is a zoo with people wanting rooms. Customer demands someone park his car and refuses to believe not all Marriotts have a valet. Then he begins berating the desk staff.
@Delta My flight home from LGA was cancelled today. I watched ticket agent Avril Lessey deal with rude customer after rude customer, and still manage to smile. When it was my turn, she remained unfailingly polite and helpful. She was a champ and deserves some kudos.